Guest Experience Server

Universal Store; Hobbs (NM); On-site; USD 17,000 - 21,000; Full time

Job summary

IHOP in Hobbs, NM is seeking a friendly, efficient server to provide prompt service and ensure a positive dining experience for every guest. You will greet guests, take and deliver orders, manage remittance as needed, and help reset tables between parties.

You will follow IHOP service guidelines, maintain menu knowledge, handle guest concerns professionally, and support teamwork across the restaurant. Prior experience is helpful but not required; IHOP training will be provided.

Qualifications

• Prior experience or training desired but may not be required.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to write simple correspondence.
• Ability to read and speak English well enough to understand guest checks, read instructions, and communicate with guests.
• IHOP training course work as assigned.

Responsibilities

• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Execute the “Service Guidelines” per the IHOP SOP to ensure a high – quality guest experience.
• Handle guest complaints in a professional, courteous and timely manner, thank guests, and invite them to return.
• Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
• Comply with SOP methods in regard to guest checks and server banking procedures.
• Stock and rotate all needed supplies in the service areas and dining room as assigned per shift.
• Comply with all local and SOP health, sanitation, and safety guidelines.
• Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per SOP guidelines.
• Perform other assignments or tasks as assigned by the General Manager, Assistant manager, or acting supervisor.
• Comply with IHOP N Go program as assigned.

Job description

IHOP in Hobbs, NM is seeking a friendly, efficient server to provide prompt service and ensure a positive dining experience for every guest. You will greet guests, take and deliver orders, manage remittance as needed, and help reset tables between parties.

You will follow IHOP service guidelines, maintain menu knowledge, handle guest concerns professionally, and support teamwork across the restaurant. Prior experience is helpful but not required; IHOP training will be provided.