Guest Service Agent

Peachtree Group; Troy (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

Peachtree Group is seeking a Guest Service Agent in Troy, MI to handle check-ins/check-outs, payments, and billing while assisting guests with reservations and requests. The role focuses on friendly, professional, and timely service that exceeds expectations and adheres to brand standards.

The position offers a comprehensive benefits package and opportunities for growth within a supportive team environment. Prior hospitality experience is a plus for delivering exceptional guest experiences.

Qualifications

• Friendly, professional and timely guest service.
• Ability to secure payment and verify billing.
• Support reservations and guest requests with a positive attitude.

Responsibilities

• Process check-ins and check-outs efficiently and accurately.
• Secure payments and verify or adjust billing as needed.
• Assist guests with reservations and special requests.
• Anticipate guest needs and provide creative solutions while following brand standards.
• Maintain high standards of quality to ensure guest satisfaction.

Job description

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
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