Hotel Front Desk Manager / Guest Services Manager

Raymond Management Company; Illinois; Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Team Culture

Training and Growth

Employee Recognition

Job summary

Raymond Management Company is seeking a Guest Service Manager to oversee front desk operations at Hampton Inn & Suites – Rosemont / Chicago O’Hare. You will lead a guest service team, drive service excellence, and resolve guest inquiries with professionalism.

Ideal candidates have previous guest service leadership experience, strong communication, and proficiency with hotel management software. This full-time role requires flexible hours, including evenings, weekends, and holidays, in Rosemont,

Qualifications

• Experience as Guest Service Manager or similar role.
• Strong leadership and interpersonal skills.
• Excellent communication and guest-satisfaction focus.
• Proficiency in hotel management software and front desk operations.
• Ability to work flexible hours including evenings, weekends, and holidays.

Responsibilities

• Manage the daily operations of the front desk, including guest check-in/check-out and reservation management.
• Lead and train the guest service team to provide exceptional customer service and support.
• Handle guest inquiries, requests, and complaints in a timely and professional manner.
• Monitor guest satisfaction and implement improvements to enhance the overall experience.
• Collaborate with other departments to ensure smooth operations and address any guest issues.
• Prepare reports on guest feedback and service performance for management review.
• Ensure compliance with hotel policies and procedures, including safety and security measures.

Skills

Leadership

Communication

Guest service

Team motivation

Tools

Hotel management software

Job description

Position: Guest Service Manager
Starting Salary Range: $55,000 - $70,000/year or more based on experience.
Employment Type: Full-Time
Application Deadline: November 1, 2026

Are you a hospitality professional with a passion for providing exceptional guest experiences? Do you possess strong leadership and communication skills? We’re seeking a Guest Service Manager to oversee our front desk operations and ensure the highest level of service for our guests.

Locations

Showing 1 location

Hampton Inn & Suites – Rosemont / Chicago O’Hare
9480 W Higgins Road
Rosemont, IL 60018, USA

We Offer:

• Team Culture: We work as a team and take pride in supporting each other every day
• Training and Growth: We provide on-the-job training and support career growth within the company
• Employee Recognition: We celebrate achievements and recognize the hard work of our team members

Benefits Available:

• 11 paid holidays per year, paid vacation, sick, bereavement, & jury duty
• Affordable health, dental, & vision plans for you and your family
• Low-cost accident, critical illness, & hospital coverage
• Short- & long-term disability coverage paid by RMC
• Life / AD&D insurance company provided with additional optional coverage for your family
• Tuition reimbursement for college credits or professional certification
• Flexible spending plans options
• 401(k) retirement plans with company contribution
• Travel with hotel room discounts
• Teammate referral bonuses
• Paid time off to volunteer in your community
• Employee Assistance Program with mental health resources

What You’ll Do:

• Manage the daily operations of the front desk, including guest check-in/check-out and reservation management.
• Lead and train the guest service team to provide exceptional customer service and support.
• Handle guest inquiries, requests, and complaints in a timely and professional manner.
• Monitor guest satisfaction and implement improvements to enhance the overall experience.
• Collaborate with other departments to ensure smooth operations and address any guest issues.
• Prepare reports on guest feedback and service performance for management review.
• Ensure compliance with hotel policies and procedures, including safety and security measures.

We’re Looking For:

• Previous experience as a Guest Service Manager or in a similar role is required.
• Strong leadership and interpersonal skills, with the ability to motivate a diverse team.
• Excellent communication skills and a commitment to guest satisfaction.
• Proficiency in hotel management software and front desk operations.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A passion for hospitality and a desire to create memorable experiences for guests.

At Raymond Management Company, respect is the foundation of our culture. We treat everyone equally, embrace diversity, and value each person’s perspective and wellbeing.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.