Hotel Front Desk Manager / Guest Services Manager

Hampton Inn & Suites – Rosemont / Chicago O’Hare; Rosemont (IL); Sur place; USD 55 000 - 70 000; Plein temps

Avantages offerts par ce poste

Team culture

Training and growth

Employee recognition

Hotel room discounts

401(k) retirement plans

Paid time off

Résumé du poste

Hampton Inn & Suites – Rosemont / Chicago O’Hare in Rosemont, IL is seeking a Guest Service Manager to oversee front desk operations and ensure exceptional guest experiences. You’ll lead the guest service team, handle inquiries, and monitor satisfaction to drive improvements.

The role requires prior Guest Service Manager experience, strong leadership, and proficiency with hotel management software. We offer comprehensive benefits, yearly salary range of $55,000 to $70,000, and opportunities for

Qualifications

• Must have prior Guest Service Manager experience or similar.
• Strong leadership and interpersonal skills.
• Excellent communication and guest-service mindset.
• Proficiency with hotel management software and front desk operations.
• Flexibility to work evenings, weekends, and holidays.

Responsabilités

• Oversee front desk daily operations including check-in/check-out and reservations.
• Lead and train the guest service team to deliver exceptional service.
• Handle guest inquiries, requests, and complaints promptly.
• Monitor guest satisfaction and drive improvements.
• Collaborate with other departments to ensure smooth operations.
• Prepare reports on guest feedback and service performance.
• Ensure compliance with hotel policies and safety procedures.

Connaissances

Leadership

Interpersonal skills

Communication

Front desk operations

Hotel management software

Outils

Hotel management software

Description du poste

Job Category: Administration

Requisition Number: HOTEL005503

• Posted : October 13, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Hampton Inn & Suites – Rosemont / Chicago O’Hare

9480 W Higgins Road

Rosemont, IL 60018, USA

Description

Position: Guest Service Manager

Starting Salary Range: $55,000 - $70,000/year or more based on experience.

Employment Type: Full-Time

Application Deadline: November 1, 2026

Are you a hospitality professional with a passion for providing exceptional guest experiences? Do you possess strong leadership and communication skills? We’re seeking a Guest Service Manager to oversee our front desk operations and ensure the highest level of service for our guests.

We Offer:

• Team Culture: We work as a team and take pride in supporting each other every day
• Training and Growth: We provide on-the-job training and support career growth within the company
• Employee Recognition: We celebrate achievements and recognize the hard work of our team members

Benefits Available:

• 11 paid holidays per year, paid vacation, sick, bereavement, & jury duty
• Affordable health, dental, & vision plans for you and your family
• Low-cost accident, critical illness, & hospital coverage
• Short- & long-term disability coverage paid by RMC
• Life / AD&D insurance company provided with additional optional coverage for your family
• Tuition reimbursement for college credits or professional certification
• Flexible spending plans options
• 401(k) retirement plans with company contribution
• Travel with hotel room discounts
• Teammate referral bonuses
• Paid time off to volunteer in your community
• Employee Assistance Program with mental health resources

What You’ll Do:

• Manage the daily operations of the front desk, including guest check-in/check-out and reservation management.
• Lead and train the guest service team to provide exceptional customer service and support.
• Handle guest inquiries, requests, and complaints in a timely and professional manner.
• Monitor guest satisfaction and implement improvements to enhance the overall experience.
• Collaborate with other departments to ensure smooth operations and address any guest issues.
• Prepare reports on guest feedback and service performance for management review.
• Ensure compliance with hotel policies and procedures, including safety and security measures.

We’re Looking For:

• Previous experience as a Guest Service Manager or in a similar role is required.
• Strong leadership and interpersonal skills, with the ability to motivate a diverse team.
• Excellent communication skills and a commitment to guest satisfaction.
• Proficiency in hotel management software and front desk operations.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A passion for hospitality and a desire to create memorable experiences for guests.

At Raymond Management, we prioritize a team-centered culture where every member is valued, supported, and empowered to create high quality experiences for both teammates and guests. If you're ready to be part of a team that cares for its people, we manage an award-winning portfolio of Hilton and Marriott hotels across the U.S. and look forward to welcoming you.

At Raymond Management Company, respect is the foundation of our culture. We treat everyone equally, embrace diversity, and value each person’s perspective and wellbeing.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.