Guest Service Supervisor: Fast, Friendly Checkouts & Training

Lowes Foods; Oak Ridge (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Lowes Foods seeks a Guest Service Manager to supervise front porch operations and ensure a fast, pleasant checkout experience for guests. You will train cashiers, manage schedules within labor guidelines, and handle guest requests and payments with accuracy.

The role emphasizes maintaining guest service standards, cash office security, and collaboration with store leadership to deliver outstanding service daily.

Qualifications

• Friendly, outgoing personality.
• Ability to supervise people including training and development.
• Ability to lift up to 25 lbs occasionally and 15 lbs constantly.
• Ability to stand for extended periods of time.
• Strong math and cash handling skills.
• Effective communication and guest service skills.
• Must be at least 18 years old.

Responsibilities

• Maintain Guest Service Standards and No Noticeable Wait policy adherence.
• Ensure front porch standards and scheduling align with labor guidelines.
• Train cashiers and call for additional hosts as needed.
• Handle guest requests, refunds, and check approvals promptly and professionally.
• Maintain clean, neat front porch and parking lot; ensure security of cash office.

Skills

Customer service

Team supervision

Cash handling

Training & development

Front porch operations

Communication

Mathematics

Computer proficiency

Physical stamina

Multitasking

Tools

POS system

Job description

Lowes Foods seeks a Guest Service Manager to supervise front porch operations and ensure a fast, pleasant checkout experience for guests. You will train cashiers, manage schedules within labor guidelines, and handle guest requests and payments with accuracy.

The role emphasizes maintaining guest service standards, cash office security, and collaboration with store leadership to deliver outstanding service daily.