Guest Service Lead - Part-Time with Flexible Scheduling

Festival Foods; Verona (WI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Associate Discount

Weekly Pay

Vision & Dental Insurance

401(k) Company Match

Two-Week Advanced Scheduling

Parental Leave Benefits

Wellness Reimbursement

Job summary

Festival Foods in Verona, WI is seeking a Part-Time Guest Service Representative to join our friendly team. You’ll greet guests, answer questions, and support front desk operations with a focus on hospitality and efficiency.

As a Guest Service Representative, you’ll lead by example, manage daily shifts, and collaborate with cashiers, baggers, and team members to ensure smooth service and a welcoming environment for every guest.

Qualifications

• Strong leadership and interpersonal skills for a fast-paced environment.
• Problem-solving abilities to resolve guest concerns professionally.
• Organizational talent to juggle priorities and adjust schedules.
• Commitment to mentoring others and fostering teamwork.

Responsibilities

• Provide excellent guest service with a friendly greeting and assistance.
• Lead by example and guide Guest Service associates in daily operations.
• Utilize leadership tools and monitor department workflows and cleanliness.
• Oversee operations, adjust staffing, and manage schedules for coverage.
• Support the team by directing guests and handling checkout needs.
• Ensure compliance with labor laws and monitor attendance.
• Communicate with Shift Managers and open additional lanes as needed.
• Maintain staffing levels and ensure smooth guest flow during peak times.
• Adhere to policies, schedule breaks, and coordinate replacements when needed.

Skills

Leadership

Problem-Solving

Organizational

Teamwork

Job description

Festival Foods in Verona, WI is seeking a Part-Time Guest Service Representative to join our friendly team. You’ll greet guests, answer questions, and support front desk operations with a focus on hospitality and efficiency.

As a Guest Service Representative, you’ll lead by example, manage daily shifts, and collaborate with cashiers, baggers, and team members to ensure smooth service and a welcoming environment for every guest.