Guest Service Lead, Front End & Cashier Ops

The Fresh Market Inc; Germantown (TN); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Team member discount up to 40%

Early Earn Wage Access (You can access

401K contribution and company match

Financial Wellness Program

Personal time off and additional time

Medical, Dental, Vision, Disability, и

Discounts on pet insurance, daycare, e

many more

Job summary

The Fresh Market Inc in Germantown, TN is seeking a Guest Service Specialist to manage the front-end, guest flow and cash operations. You will lead by example, maintain efficient checkout, and ensure cash office controls are followed to deliver an exceptional guest impression.

The role emphasizes hospitality, teamwork, and attention to detail, requiring the ability to multitask in a fast-paced retail setting and to work weekends and holidays as needed.

Qualifications

• 2+ years of experience in retail, grocery, restaurant, or hospitality operations.
• Strong attention to detail and organizational skills; ability to multitask and work at a fast pace.
• Must be at least 18 years of age.

Responsibilities

• Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
• Direct the guest service team, as scheduled to maintain sanitation and cleanliness at the front end and the guest restrooms.
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Assist in managing the department, inventories, and team for effective minimization of product loss.

Education

High school diploma or equivalent

Job description

The Fresh Market Inc in Germantown, TN is seeking a Guest Service Specialist to manage the front-end, guest flow and cash operations. You will lead by example, maintain efficient checkout, and ensure cash office controls are followed to deliver an exceptional guest impression.

The role emphasizes hospitality, teamwork, and attention to detail, requiring the ability to multitask in a fast-paced retail setting and to work weekends and holidays as needed.