Hotel Operations Leader

Valley Forge Casino Resort; King City (OR); On-site; USD 52,000 - 76,000; Full time

Job summary

Boyd Gaming Corporation seeks a seasoned hotel operations supervisor to oversee front desk, bell desk, housekeeping, and call center operations, ensuring optimal occupancy and guest service. You will lead multiple departments, manage budgets, and coordinate events to maximize revenue while maintaining compliance with gaming regulations.

The role requires strong leadership, industry knowledge, and the ability to work in a regulated gaming environment.

Qualifications

• Minimum 3 years supervisory experience and 5 years hotel experience.
• Knowledge of hotel computer system.
• Must be able to operate LMS, ATI, Rainmaker and Microsoft Office applications.
• Knowledge of hotel key system.
• Must be able to work in smoke filled environments.
• Must be able to qualify for and maintain licensure as required by Pennsylvania Gaming Control Board and know Responsible Gaming Program.

Responsibilities

• Manage hotel and related departments to ensure maximum occupancy, efficiency and revenue.
• Hire, supervise, train, evaluate work performance, and administer discipline for team members.
• Maintain knowledge of industry practices, hotel markets and statistical data.
• Possess knowledge of room rates, types and availability.
• Maintain and ensure proper par levels of supplies and equipment.
• Coordinate special events and promotions with other departments.
• Resolve customer complaints or disputes.
• Ensure compliance with established company policies and regulatory controls.
• Responsible for property public area cleanliness and sanitation.
• Authorized to extend complimentary services in accordance with the approved comp matrix.
• Develop operating budgets and meet established goals.
• Review and approve all OTA invoices.
• Other duties as assigned by management.
• May assist in assigning and inspecting cleanliness on the casino floor.

Skills

Hotel computer system

Tools

LMS

ATI

Rainmaker

Microsoft Office

Job description

Boyd Gaming Corporation seeks a seasoned hotel operations supervisor to oversee front desk, bell desk, housekeeping, and call center operations, ensuring optimal occupancy and guest service. You will lead multiple departments, manage budgets, and coordinate events to maximize revenue while maintaining compliance with gaming regulations.

The role requires strong leadership, industry knowledge, and the ability to work in a regulated gaming environment.