Guest Service Coordinator

Wheeler Mission; Indianapolis (IN); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a compassionate Guest Service Coordinator to provide essential support for shelter guests. This role involves checking guests in and out, facilitating activities, and ensuring a welcoming environment. Ideal candidates will have strong communication skills and a desire to help those in need. Join a dedicated team that values adaptability, emotional intelligence, and a commitment to service. This is a rewarding opportunity to make a meaningful difference in the lives of individuals facing challenging circumstances.

Qualifications

• 1+ years of recent, dependable work experience required.
• Effective verbal and written communication skills essential.
• Desire to learn and develop in a supportive environment.

Responsibilities

• Provide care services for shelter guests and support activities.
• Check guests in and out using guest software, following policies.
• Facilitate nightly activities and supervise guests as needed.

Skills

Guest Relations

De-escalation

Trauma-Informed Care

Mental Health Support

Effective Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Mission Tracker

Paycom

Job description

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Description

Qualifications for employment upon hire and continuously while employed. Employees are encouraged and expected to share the Gospel as opportunities arise.

Position Description

Wheeler Mission Ministries is a privately funded 501(c)(3) non-profit, evangelical Christian ministry dedicated to sharing the Gospel and helping the homeless and impoverished. All employees must have a personal relationship with Jesus Christ and subscribe to our Mission, Vision, Statement of Faith, and Core Values. Employees are encouraged to share the Gospel whenever opportunities arise.

Job Title:

GSC I

Exempt/Non-Exempt:

Non-Exempt

Reports to:

Guest Service Manager

Full or Part-time:

Full-time

Completion Date:

February 2024

Team:

Center for Women and Children

Position Summary:

The Guest Services Coordinator (GSC) provides care services for shelter guests and general guest support, assisting GSC II and GSC III with evening/weekend activities as assigned.

Key Duties and Responsibilities

Resident Support:

• Check guests in and out using guest software, following policies and procedures.
• Provide guidance to guests using approved techniques and scripture.
• Assist with monitoring meals and completing assigned tasks.
• Facilitate nightly activities and supervise as needed.
• Mediation of disputes and incident recording.
• Greet and supervise volunteers.
• Assist with special events and other duties.

Administrative Responsibilities:

• Participate in daily team meetings and review guest situations.
• Complete paperwork, incident reports, and emails.

Reporting Relationships

No direct reports, but may assist in supervising guests and volunteers.

Competencies Required

• Adaptability, Collaboration, Guest/Customer Focus, Listening, Emotional Intelligence, Patience, Compassion, Conflict Resolution, Timeliness, Effective Communication.

Education/Experience

Minimum qualifications include:

• 1+ years of recent, dependable work experience.
• Flexibility for shifts, including weekends.
• Effective verbal and written communication skills.
• High school diploma or GED, or willingness to pursue HSE.
• Desire to learn and develop.
• Ability to learn software systems.
• Experience in non-profit programs preferred.
• Familiarity with addiction, mental health, and trauma support preferred.

Knowledge and Skills

• Guest Relations, De-escalation, Trauma-Informed Care, Mental Health Support.
• Proficiency in Microsoft Office, Mission Tracker, Paycom.

Physical Requirements

• Walking, stair navigation, operating office equipment, sitting/standing for long periods, lifting up to 20 pounds.

Other Requirements

• Conflict of Interest, Confidentiality, Background check, Drug and alcohol policy adherence.

Note: Job duties and requirements may change at the discretion of Wheeler Mission.