Guest Service Concierge – Front Desk Expert

VENTURE HOTEL LEASING LLC; Solana Beach (CA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Supportive team environment

Growth opportunities

Job summary

VENTURE HOTEL LEASING LLC in Solana Beach, California, is seeking a Guest Service Representative to help guests with check-ins, check-outs, reservations, and daily service needs, ensuring smooth front desk operations and a memorable stay.

You will greet guests, answer questions, resolve issues promptly, operate the front desk system, process payments, coordinate with housekeeping and other departments, and maintain a clean, organized front desk area.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Multitasking

Professional presence

Computer skills

Hotel systems

Front desk system

Tools

Front desk system

Job description

VENTURE HOTEL LEASING LLC in Solana Beach, California, is seeking a Guest Service Representative to help guests with check-ins, check-outs, reservations, and daily service needs, ensuring smooth front desk operations and a memorable stay.

You will greet guests, answer questions, resolve issues promptly, operate the front desk system, process payments, coordinate with housekeeping and other departments, and maintain a clean, organized front desk area.