Guest Experience Front Desk Agent

Azul Hospitality Group; California, United States, Northern America, Americas; Hybrid; USD 2,617,000 - 2,824,000; Full time

Job summary

Del Mar Hotel on the Beach is seeking a friendly Front Desk Agent to welcome guests, process registrations, and handle checkout and payments efficiently. You will maintain accurate cash drawers, manage guest bookings, and provide information about the hotel and local attractions to enhance stays.

The role requires strong communication skills, a basic computer knowledge, and the ability to work in a fast-paced hotel environment while ensuring guest satisfaction and VIP treatment when applicable.

Qualifications

• High school diploma or equivalent required.
• Experience in hospitality front desk or customer service preferred.
• Able to handle cash transactions and maintain accuracy.

Responsibilities

• Greet and check in guests; assist with checkout and payments.
• Maintain a house bank, balance cash drawer daily.
• Know hotel services, local attractions, and directions; upsell where appropriate.
• Handle guest inquiries promptly and professionally; coordinate with departments.

Skills

Cash handling

Guest services

Registration

Checkout

Upselling

Communication

Education

High school or equivalent

Tools

POS system

PMS

PBX

MS Office

10-key adding machine

Job description

Del Mar Hotel on the Beach is seeking a friendly Front Desk Agent to welcome guests, process registrations, and handle checkout and payments efficiently. You will maintain accurate cash drawers, manage guest bookings, and provide information about the hotel and local attractions to enhance stays.

The role requires strong communication skills, a basic computer knowledge, and the ability to work in a fast-paced hotel environment while ensuring guest satisfaction and VIP treatment when applicable.