Guest Service Concierge - Front Desk

Schulte-Hospitality-Group; City of Ithaca (NY); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Daily Pay

Health Insurance

401k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts

Job summary

Schulte Hospitality Group is seeking a dynamic Guest Service Representative to join our team at our Ithaca location. You will be the first point of contact for guests, ensuring a warm welcome, accurate check-in/out, and professional handling of inquiries while maintaining privacy and security of guest information.

The role emphasizes high-quality service, teamwork, and adherence to standards. You will support lobby operations, assist with amenities and guest requests, and contribute to a

Qualifications

• Minimum of one year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• High School education or equivalent requirement.

Responsibilities

• Greet guests as they arrive with personal recognition.
• Review daily arrival lists and assist in preparing welcome amenities.
• Escort VIPs to rooms and check them in prior to arrival.
• Answer phone within three rings with a smile and direct calls as needed.
• Handle issued bank; count at start and end of shift; report cash variances.

Skills

Basic computer skills

Effective communication

Guest service

Education

High School education

Job description

Schulte Hospitality Group is seeking a dynamic Guest Service Representative to join our team at our Ithaca location. You will be the first point of contact for guests, ensuring a warm welcome, accurate check-in/out, and professional handling of inquiries while maintaining privacy and security of guest information.

The role emphasizes high-quality service, teamwork, and adherence to standards. You will support lobby operations, assist with amenities and guest requests, and contribute to a