Guest Experience Specialist

Hilton; West Palm Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Hilton in West Palm Beach is seeking a Guest Service Agent to create memorable stays with a warm welcome, smooth check-in/check-out, and attentive guest service. You will verify details, issue keys, and assist guests using the POS system for payments and receipts.

Provide local knowledge and upsell hotel amenities, respond promptly to requests, and ensure each guest departs with a smile and a plan to return.

Qualifications

• Experience in hospitality customer-facing roles.
• Ability to communicate clearly with guests.

Responsibilities

• Deliver a warm welcome: greet guests, assist with check-in and check-out, verify details, assign rooms, issue keys, and provide welcome materials.
• Support efficient check-out: process departures, verify charges, handle payments, and issue receipts using the POS system.
• Provide hotel and local knowledge: share information on offerings, room types, rates, promotions, and area details.
• Promote hotel services: upsell amenities to maximize revenue.
• Delight our guests: respond to requests, resolve concerns with care and urgency.

Skills

Guest service

Communication

Upselling

Job description

Hilton in West Palm Beach is seeking a Guest Service Agent to create memorable stays with a warm welcome, smooth check-in/check-out, and attentive guest service. You will verify details, issue keys, and assist guests using the POS system for payments and receipts.

Provide local knowledge and upsell hotel amenities, respond promptly to requests, and ensure each guest departs with a smile and a plan to return.