Guest Service & Cash Office Supervisor

Northeast Grocery; City of Albany (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Northeast Grocery in Albany, NY is seeking a dedicated Guest Service Supervisor to ensure a friendly, safe shopping experience. You will lead the Guest Service area, manage cash controls, and coach teammates to consistently meet guest expectations.

This role requires reliable, professional conduct, strong communication, and basic math skills, with HS diploma and 1–3 years related experience preferred. You will help implement policies, monitor security, and support store operations.

Qualifications

• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Proven supervisory experience or reliability.
• Ability to read and write at an 8th grade level.
• Basic math skills.

Responsibilities

• Greet guests, make eye contact, and thank each guest.
• Supervise the Guest Service area and maintain cash controls.
• Ensure a safe, friendly, and efficient shopping experience for guests.
• Count cash, process deposits, and prepare daily reports.
• Train and coach Guest Service teammates.
• Communicate new policies and promotions to guests.

Skills

Excellent communication

Customer service

Organization

Supervisory experience

Reliability

Reading/Writing at 8th grade level

Basic math

Education

High School Diploma or equivalent

Job description

Northeast Grocery in Albany, NY is seeking a dedicated Guest Service Supervisor to ensure a friendly, safe shopping experience. You will lead the Guest Service area, manage cash controls, and coach teammates to consistently meet guest expectations.

This role requires reliable, professional conduct, strong communication, and basic math skills, with HS diploma and 1–3 years related experience preferred. You will help implement policies, monitor security, and support store operations.