Guest Service Captain: Valet & Hospitality Pro

Towne; California (MO); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k retirement savings

Job summary

Towne Park is seeking a Guest Service Captain to orchestrate the guest experience for hotel guests, working with coworkers to meet or exceed service standards. Under the Account Manager, this role includes coordination and administration tasks and may involve guiding critical issues when the manager is off-site.

The position emphasizes compassionate guest service, proactive assistance, and strong problem-solving skills in a fast-paced environment.

Qualifications

• Prioritizes guest satisfaction with a friendly, helpful attitude.
• Strong verbal and written communication for guest interactions.

Responsibilities

• Greet guests within 30 seconds of arrival and maintain a pleasant, professional demeanor.
• Open doors for guests, assist with parking and vehicle retrieval, and handle guest inquiries.
• Provide bell services, directions, taxis, reservations, and other guest assistance as needed.
• Contribute to a teamwork culture and communicate effectively to support site operations.

Skills

Guest service

Communication

Problem solving

Teamwork

Job description

Towne Park is seeking a Guest Service Captain to orchestrate the guest experience for hotel guests, working with coworkers to meet or exceed service standards. Under the Account Manager, this role includes coordination and administration tasks and may involve guiding critical issues when the manager is off-site.

The position emphasizes compassionate guest service, proactive assistance, and strong problem-solving skills in a fast-paced environment.