Guest Service Associate - Sales & Guest Experience Evergreen

Anchor Point Management Group; Beaverton (OR); On-site; USD 22,000 - 24,000; Full time

Job summary

Anchor Point Management Group in Beaverton, OR is seeking a friendly Guest Service Associate for European Wax Center. This is a sales-focused role emphasizing guest satisfaction and product education.

Responsibilities include selling wax passes, guiding guests through promotions, and maintaining a welcoming front area. Candidates should have a high school diploma or GED and 1–2 years of related experience or training. The position requires a professional appearance and punctuality.

Qualifications

• High school diploma or GED required.
• 1–2 years related experience or training also considered.

Responsibilities

• Selling wax passes and assisting guests with product information.
• Opening and closing procedures of the center.
• Managing guest flow and assisting with questions; track guest requests and staff availability.
• Educate guests on European Wax Center products, Strut 365 and savings.
• Maintain center front, restock shelves, and refill brochures.
• Educate guests on current in-center promotions and upcoming events.
• Monitor schedule weekly and arrive on time in dress code.
• Follow corporate policies and participate in community events and marketing.
• Engage in Strut Sessions and Bloomfire participation as required.
• Create memorable guest experiences using EWC terminology and scripts.
• Maintain center cleanliness and contribute to achieving goals.

Skills

Customer service

Sales

Communication

Teamwork

Education

High school diploma or GED

Job description

Job Details

Job Location: 3270 SW Cedar Hills Blvd, Beaverton, OR - Beaverton, OR 97005

Salary Range: $15.95 - $17.50 Hourly

Position Summary:

The role of a Guest Service Associate (GSA) is the first and last impression of the guest's entire experience, so it is important to always maintain a cheerful and positive attitude. A Guest Service Associate is able to work with like-minded individuals who share in their excitement and passion for Revealing Beautiful Skin. Even better, a GSA shapes the future of EWC and supports guests in feeling gorgeous, radiant, and confident in their own skin. Please note that this is a sales position.

Duties and Responsibilities:

• Selling wax passes.
• Opening and closing procedures of the center.
• Managing the flow of guests in and out of the center and assisting with questions as needed. The Reservation Book regarding the guest's requests and associate's availability.
• Responsible for educating all guests on European Wax Center's product portfolio, Strut 365™ and demonstrating products on guests, and benefits and savings of Wax Passes and consistency with waxing.
• Responsible for maintaining the front of the center, including, but not limited to, restocking product shelves and refilling brochure and card holders.
• Responsible for educating guests on current in-center promotions.
• Responsible for checking their schedule on a weekly basis.
• Responsible for arriving to work on time wearing the appropriate dress code and name tag.
• Responsible for following all corporate policies and procedures.
• Participation in community events and street team marketing when requested.
• Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not scheduled, the associate will attend a minimum of 1 Strut Session per month).
• Participate on Strut Bloomfire by actively commenting on questions and posts.
• Responsible for creating a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location.
• Responsible for maintaining and exceeding center and individual goals.
• Responsible for center cleanliness
• Other duties as assigned.

QualificationsKnowledge and Skill Requirements:

High school diploma or GED required; or one – two years related experience or training. Equivalent combination of education and experience will also be considered.