Lead Guest Service Associate - Sales & Guest Experience (Hillsboro Tanasbourne Twn Ctr)

Anchor Point Management Group; Hillsboro (OR); On-site; USD 24,000 - 25,000; Full time

Job summary

Anchor Point Management Group is seeking a Guest Service Associate in Hillsboro, OR. The role focuses on delivering a cheerful guest experience and driving sales for European Wax Center products, with responsibilities from greeting guests to educating about promotions and product lines.

Expected duties include opening/closing the center, managing guest flow, and maintaining front-of-house appearance, while complying with company policies and participating in Strut Sessions and community events.

Qualifications

• High school diploma or GED required; or one – two years related experience or training.

Responsibilities

• Selling wax passes.
• Opening and closing procedures of the center.
• Managing the flow of guests in and out of the center and assisting with questions as needed.
• Educating guests on European Wax Center's product portfolio, Strut 365™ and demonstrating products on guests.
• Maintaining the front of the center, including restocking product shelves and refilling brochures and card holders.
• Educating guests on current in-center promotions.
• Checking their schedule on a weekly basis.
• Arriving to work on time wearing the appropriate dress code and name tag.
• Following all corporate policies and procedures.
• Participation in community events and street team marketing when requested.
• Participate in all weekly Strut Sessions and Strut Bloomfire activity.
• Creating a memorable guest experience by using EWC terminology and tailoring scripts.
• Maintaining and exceeding center and individual goals.
• Center cleanliness
• Other duties as assigned.

Job description

Job Location: 2785 NE Town Center Dr Suite 2, Hillsboro, OR - Hillsboro, OR 97123

Salary Range: $17.30 - $18.00 Hourly

The role of a Guest Service Associate (GSA) is the first and last impression of the guest's entire experience, so it is important to always maintain a cheerful and positive attitude. A Guest Service Associate is able to work with like-minded individuals who share in their excitement and passion for Revealing Beautiful Skin. Even better, a GSA shapes the future of EWC and supports guests in feeling gorgeous, radiant, and confident in their own skin.

Please note that this is a sales position.

Duties and Responsibilities

• Selling wax passes.
• Opening and closing procedures of the center.
• Managing the flow of guests in and out of the center and assisting with questions as needed. The Reservation Book regarding the guest's requests and associate's availability.
• Responsible for educating all guests on European Wax Center's product portfolio, Strut 365™ and demonstrating products on guests, and benefits and savings of Wax Passes and consistency with waxing.
• Responsible for maintaining the front of the center, including, but not limited to, restocking product shelves and refilling brochure and card holders.
• Responsible for educating guests on current in-center promotions.
• Responsible for checking their schedule on a weekly basis.
• Responsible for arriving to work on time wearing the appropriate dress code and name tag.
• Responsible for following all corporate policies and procedures.
• Participation in community events and street team marketing when requested.
• Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not scheduled, the associate will attend a minimum of 1 Strut Session per month).
• Participate on Strut Bloomfire by actively commenting on questions and posts.
• Responsible for creating a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location.
• Responsible for maintaining and exceeding center and individual goals.
• Responsible for center cleanliness
• Other duties as assigned.

Qualifications

High school diploma or GED required; or one – two years related experience or training. Equivalent combination of education and experience will also be considered.