Guest Service Associate - Sales & Guest Experience Evergreen

Anchor Point Management Group; Salem (OR); On-site; USD 22,000 - 24,000; Part time

Job summary

European Wax Center in Salem, OR is looking for a Guest Service Associate who will be the first and last impression of the guest experience, maintaining a cheerful attitude and helping guests feel gorgeous, radiant, and confident in their skin. This is a sales-oriented role focused on delivering outstanding service.

You will sell wax passes, manage front desk tasks, educate guests on our product portfolio and promotions, assist with scheduling, and participate in events and team activities to

Qualifications

• High school diploma or GED required; or one–two years related experience or training.

Responsibilities

• Sell wax passes and promote services.
• Open and close the center and manage guest flow.
• Assist guests with questions and check reservations.
• Educate guests on European Wax Center's products and promotions.
• Maintain front desk and restock supplies.
• Represent the brand at events and Strut Sessions.

Education

High school diploma or GED

Job description

Job Details

Job DetailsJob Location: 2990 Commercial Street SE STE 150, Salem, OR - Salem, OR 97302Salary Range: $15.95 - $17.50 Hourly

Position Summary

The role of a Guest Service Associate (GSA) is the first and last impression of the guest's entire experience, so it is important to always maintain a cheerful and positive attitude. A Guest Service Associate is able to work with like-minded individuals who share in their excitement and passion for Revealing Beautiful Skin. Even better, a GSA shapes the future of EWC and supports guests in feeling gorgeous, radiant, and confident in their own skin. Please note that this is a sales position.

Duties and Responsibilities

• Selling wax passes.
• Opening and closing procedures of the center.
• Managing the flow of guests in and out of the center and assisting with questions as needed.
• The Reservation Book regarding the guest's requests and associate's availability.
• Responsible for educating all guests on European Wax Center's product portfolio, Strut 365™ and demonstrating products on guests, and benefits and savings of Wax Passes and consistency with waxing.
• Responsible for maintaining the front of the center, including, but not limited to, restocking product shelves and refilling brochure and card holders.
• Responsible for educating guests on current in-center promotions.
• Responsible for checking their schedule on a weekly basis.
• Responsible for arriving to work on time wearing the appropriate dress code and name tag.
• Responsible for following all corporate policies and procedures.
• Participation in community events and street team marketing when requested.
• Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not scheduled, the associate will attend a minimum of 1 Strut Session per month).
• Participate on Strut Bloomfire by actively commenting in questions and posts.
• Responsible for creating a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location.
• Responsible for maintaining and exceeding center and individual goals.
• Responsible for center cleanliness
• Other duties as assigned.

QualificationsKnowledge and Skill Requirements

• High school diploma or GED required; or one – two years related experience or training.
• Equivalent combination of education and experience will be considered.