Guest Service Associate - Sales & Guest Experience Evergreen

NORTH AMERICAN WAX COMPANY LLC; Oregon (WI); On-site; USD 22,000 - 24,000; Full time

Job summary

North American Wax Company LLC operates a Guest Service Associate role at our Clackamas center. You will be the first and last impression for guests, delivering a cheerful, sales-driven experience and guiding them through our product portfolio and promotions.

The position emphasizes showroom etiquette, strong communication, and teamwork. You may participate in events and Strut initiatives while ensuring center readiness and guest satisfaction.

Qualifications

• High school diploma or GED required.
• 1–2 years related experience or training may be considered.
• Equivalent combination of education and experience will be considered.

Responsibilities

• Sell wax passes and participate in center opening/closing procedures.
• Educate guests on European Wax Center products and promotions.
• Manage guest flow and answer questions, maintain front-of-center area.
• Educate guests on Strut 365 and waxing benefits to drive sales.
• Keep center clean, restock shelves, and display materials.
• Attend Strut Sessions and participate in marketing initiatives.

Skills

Customer service

Sales

Communication

Teamwork

Education

High school diploma or GED

Tools

POS system

Job description

Job Details: Job Location: 8964 SE Sunnyside Rd - Clackamas, OR 97015 Salary Range: $15.95 - $17.50 Hourly

Position Summary

The role of a Guest Service Associate (GSA) is the first and last impression of the guest's entire experience, so it is important to always maintain a cheerful and positive attitude. A Guest Service Associate is able to work with like-minded individuals who share in their excitement and passion for Revealing Beautiful Skin. Even better, a GSA shapes the future of EWC and supports guests in feeling gorgeous, radiant, and confident in their own skin. Please note that this is a sales position.

Duties and Responsibilities

• Selling wax passes.
• Opening and closing procedures of the center.
• Managing the flow of guests in and out of the center and assisting with questions as needed. The Reservation Book regarding the guest's requests and associate's availability.
• Responsible for educating all guests on European Wax Center's product portfolio, Strut 365™ and demonstrating products on guests, and benefits and savings of Wax Passes and consistency with waxing.
• Responsible for maintaining the front of the center, including, but not limited to, restocking product shelves and refilling brochure and card holders.
• Responsible for educating guests on current in-center promotions.
• Responsible for checking their schedule on a weekly basis.
• Responsible for arriving to work on time wearing the appropriate dress code and name tag.
• Responsible for following all corporate policies and procedures.
• Participation in community events and street team marketing when requested.
• Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not scheduled, the associate will attend a minimum of 1 Strut Session per month).
• Participate on Strut Bloomfire by actively commenting on questions and posts.
• Responsible for creating a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location.
• Responsible for maintaining and exceeding center and individual goals.
• Responsible for center cleanliness.
• Other duties as assigned.

Qualifications

Knowledge and Skill Requirements: High school diploma or GED required; or one–two years related experience or training. Equivalent combination of education and experience will also be considered.