Guest Service Associate - Sales & Guest Experience

NORTH AMERICAN WAX COMPANY LLC; Beaverton (OR); On-site; USD 22,041 - 24,796; Full time

Job summary

North American Wax Company LLC is seeking a Guest Service Associate in Beaverton, OR. The role focuses on delivering a cheerful guest experience and driving sales of wax passes, while representing the brand with a positive attitude.

This is a sales position requiring excellent customer service, product knowledge, and teamwork to support guests and maintain a welcoming center environment.

Qualifications

• High school diploma or GED required; or one–two years related experience or training.
• Equivalent combination of education and experience will also be considered.

Responsibilities

• Selling wax passes.
• Opening and closing procedures of the center.
• Managing the flow of guests in and out of the center and assisting with questions as needed.

Skills

Customer service

Sales

Communication

Time management

Education

High school diploma or GED

Job description

Job Details

Job Location: 3270 SW Cedar Hills Blvd, Beaverton, OR - Beaverton, OR 97005
Salary Range: $15.95 - $17.50 Hourly

Position Summary

The role of a Guest Service Associate (GSA) is the first and last impression of the guest's entire experience, so it is important to always maintain a cheerful and positive attitude. A Guest Service Associate is able to work with like-minded individuals who share in their excitement and passion for Revealing Beautiful Skin. Even better, a GSA shapes the future of EWC and supports guests in feeling gorgeous, radiant, and confident in their own skin. Please note that this is a sales position.

Duties and Responsibilities

• Selling wax passes.
• Opening and closing procedures of the center.
• Managing the flow of guests in and out of the center and assisting with questions as needed. The Reservation Book regarding the guest's requests and associate's availability.
• Responsible for educating all guests on European Wax Center's product portfolio, Strut 365 and demonstrating products on guests, and benefits and savings of Wax Passes and consistency with waxing.
• Responsible for maintaining the front of the center, including, but not limited to, restocking product shelves and refilling brochure and card holders.
• Responsible for educating guests on current in-center promotions.
• Responsible for checking their schedule on a weekly basis.
• Responsible for arriving to work on time wearing the appropriate dress code and name tag.
• Responsible for following all corporate policies and procedures.
• Participation in community events and street team marketing when requested.
• Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not scheduled, the associate will attend a minimum of 1 Strut Session per month).
• Participate on Strut Bloomfire by actively commenting on questions and posts.
• Responsible for creating a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location.
• Responsible for maintaining and exceeding center and individual goals.
• Responsible for center cleanliness
• Other duties as assigned.

Qualifications

Knowledge and Skill Requirements: High school diploma or GED required; or one–two years related experience or training. Equivalent combination of education and experience will also be considered.