Guest Service Associate - Sales & Guest Experience

NORTH AMERICAN WAX COMPANY LLC; Hillsboro (OR); On-site; USD 22,454 - 24,108; Part time

Job summary

NORTH AMERICAN WAX COMPANY LLC in Hillsboro seeks a Guest Service Associate who is the first and last impression of the guest's experience. You will support guests, promoting their confidence while educating them on services and products.

Key responsibilities include selling wax passes, managing guest flow, maintaining the center, and adhering to company policies. High school diploma or equivalent experience required for this vibrant sales role.

Qualifications

• High school diploma or GED required; or one – two years related experience or training.
• Equivalent combination of education and experience will also be considered.

Responsibilities

• Selling wax passes.
• Opening and closing procedures of the center.
• Managing the flow of guests and assisting with questions.
• Educating guests on product portfolio and promotions.
• Maintaining the front of the center.
• Checking schedule weekly and arriving on time.

Education

High school diploma or GED

Job description

Job Details

Location: 2785 NE Town Center Dr Suite 2 - Hillsboro, OR 97123

Salary Range: $16.30 - $17.50 Hourly

Position Summary

The role of a Guest Service Associate (GSA) is the first and last impression of the guest's entire experience, so it is important to always maintain a cheerful and positive attitude. A Guest Service Associate is able to work with like-minded individuals who share in their excitement and passion for Revealing Beautiful Skin. Even better, a GSA shapes the future of EWC and supports guests in feeling gorgeous, radiant, and confident in their own skin. Please note that this is a sales position.

Duties and Responsibilities

• Selling wax passes.
• Opening and closing procedures of the center.
• Managing the flow of guests in and out of the center and assisting with questions as needed. The Reservation Book regarding the guest's requests and associate's availability.
• Responsible for educating all guests on European Wax Center's product portfolio, Strut 365 and demonstrating products on guests, and benefits and savings of Wax Passes and consistency with waxing.
• Responsible for maintaining the front of the center, including, but not limited to, restocking product shelves and refilling brochure and card holders.
• Responsible for educating guests on current in-center promotions.
• Responsible for checking their schedule on a weekly basis.
• Responsible for arriving to work on time wearing the appropriate dress code and name tag.
• Responsible for following all corporate policies and procedures.
• Participation in community events and street team marketing when requested.
• Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not scheduled, the associate will attend a minimum of 1 Strut Session per month).
• Participate on Strut Bloomfire by actively commenting on questions and posts.
• Responsible for creating a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location.
• Responsible for maintaining and exceeding center and individual goals.Responsible for center cleanliness.
• Other duties as assigned.

Qualifications

High school diploma or GED required; or one – two years related experience or training. Equivalent combination of education and experience will also be considered.