Guest Service Associate - Sales & Guest Experience

Anchor Point Management Group; Vancouver (WA); On-site; USD 24,000 - 26,000; Full time

Job summary

European Wax Center in Vancouver, WA is seeking a Guest Service Associate to be the first and last impression of guests, delivering cheerful service while driving product education and sales.

This clearly is a sales position focused on waxing passes, guest flow, and promotions, including Strut 365 and other center promotions. A high school diploma or GED with 1–2 years related experience is preferred.

Qualifications

• High school diploma or GED required.
• 1–2 years related experience or training preferred.
• Equivalent combination of education and experience will be considered.

Responsibilities

• Selling wax passes.
• Opening and closing procedures of the center.
• Managing the flow of guests in and out of the center and assisting with questions as needed.
• Educating guests on European Wax Center's product portfolio, Strut 365™ and demonstrating products and benefits of Wax Passes.
• Maintaining the front of the center, including restocking product shelves and refilling brochures and card holders.
• Educating guests on in-center promotions.
• Checking weekly schedules.
• Arriving to work on time with dress code and name tag.
• Following all corporate policies and procedures.
• Participating in community events and street team marketing when requested.
• Participating in weekly Strut Sessions and Strut Bloomfire activity.
• Creating a memorable guest experience using EWC terminology and scripts.
• Maintaining and exceeding center and individual goals.
• Center cleanliness.
• Other duties as assigned.

Education

High school diploma or GED

Job description

Job Details

Job Location: 800 NE Tenney Road, Vancouver, WA - Vancouver, WA 98685

Salary Range: $17.13 - $18.75 Hourly

Position Summary

The role of a Guest Service Associate (GSA) is the first and last impression of the guest's entire experience, so it is important to always maintain a cheerful and positive attitude. A Guest Service Associate is able to work with like-minded individuals who share in their excitement and passion for Revealing Beautiful Skin. Even better, a GSA shapes the future of EWC and supports guests in feeling gorgeous, radiant, and confident in their own skin. Please note that this is a sales position.

Duties and Responsibilities

• Selling wax passes.


• Opening and closing procedures of the center.


• Managing the flow of guests in and out of the center and assisting with questions as needed. The Reservation Book regarding the guest's requests and associate's availability.


• Responsible for educating all guests on European Wax Center's product portfolio, Strut 365™ and demonstrating products on guests, and benefits and savings of Wax Passes and consistency with waxing.


• Responsible for maintaining the front of the center, including, but not limited to, restocking product shelves and refilling brochure and card holders.


• Responsible for educating guests on current in-center promotions.


• Responsible for checking their schedule on a weekly basis.


• Responsible for arriving to work on time wearing the appropriate dress code and name tag.


• Responsible for following all corporate policies and procedures.


• Participation in community events and street team marketing when requested.


• Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not scheduled, the associate will attend a minimum of 1 Strut Session per month).


• Participate on Strut Bloomfire by actively commenting on questions and posts.


• Responsible for creating a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location.


• Responsible for maintaining and exceeding center and individual goals.


• Responsible for center cleanliness


• Other duties as assigned.

QualificationsKnowledge and Skill Requirements

High school diploma or GED required; or one – two years related experience or training. Equivalent combination of education and experience will also be considered.