Guest Service Associate - Sales & Guest Experience

NORTH AMERICAN WAX COMPANY LLC; San Jose (CA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

401k match

Daily pay

Employee assistance

Team member assistance fund

Tuition reimbursement

Health insurance

Dental insurance

Vision insurance

Performance bonuses

Waxing training

Flexible scheduling

Free services

Career advancement

Referral bonus

Job summary

European Wax Center in San Jose, CA is hiring a Guest Service Associate to deliver outstanding guest experiences at the front desk and drive center revenue. This in-person role combines welcoming service with sales, scheduling, and product education to guests seeking waxing services and related products.

We offer 401k match, daily pay, health/dental/vision coverage, tuition reimbursement, bonuses, and opportunities for growth in a fast-growing brand.

Qualifications

• Strong sales and guest service skills.
• Excellent communication and interpersonal abilities.
• Goal-oriented mindset with a passion for hitting targets.
• Experience in retail, sales, or beauty industry is a plus.
• Availability to work evenings and weekends.

Responsibilities

• Greet guests and create a welcoming, high-energy environment.
• Promote services, products, promotions, wax passes, and rebook guests to meet sales goals.
• Educate guests on exclusive product line.
• Manage front desk operations: check-ins, check-outs, reservations, confirmations, cash handling, and inventory control.
• Maintain a clean, professional, and organized center.

Skills

Strong sales and guest service

Excellent communication

Interpersonal abilities

Goal-oriented

Evenings and weekends availability

Job description

Job Details: Job Location: 91 Curtner Ave STE 60, San Jose, CA - San Jose, CA, Salary Range: $18.45 - $19.00Hourly, Full-Time & Part-TimeHourly + Sales Bonuses

Work Location: In person

Are you passionate about the beauty industry, love connecting with people, and thrive in a sales-driven environment? European Wax Center is hiring a Guest Service Associate (also known as Front Desk Associate or Sales Associate) to deliver exceptional guest service while driving overall center revenue.

Key Responsibilities

• Greet guests and create a welcoming, high-energy environment
• Promote additional services, new products/ promotions, sell wax passes and rebook guests to meet sale goals.
• Educate guests on our exclusive product line.
• Manage front desk operations, including, but not limited to, check ins, check outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.

What We’re Looking For:

• Strong sales and guest service skills
• Excellent communication and interpersonal abilities
• Goal-oriented mindset with a passion for hitting targets
• Previous experience in retail, sales, or the beauty industry is a plus
• Availability to work evenings and weekends

What We Offer

• 401k Company Match
• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Tuition Reimbursement Program
• Health, Vision, and Dental Insurance
• Lucrative performance bonuses.
• Training in both waxing techniques and sales strategies.
• Predictable scheduling.
• Availability to work evenings and weekends.
• Free services.
• Career advancement opportunities in a fast-growing brand.
• Upbeat, supportive culture where collaboration and performance are recognized and rewarded.
• Having fun while being awesome is one of our 4 core values.
• Referral Bonus - Generous Incentive to hire all roles!

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