Guest Service Associate - Sales & Guest Experience

Anchor Point Management Group; Crystal Lake (IL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

401k Company Match

Daily Pay

Health, Vision, and Dental Insurance

Tuition Reimbursement Program

Lucrative performance bonuses

Training in waxing and sales

Career advancement opportunities

Free services

Job summary

European Wax Center is hiring a Guest Service Associate to deliver exceptional guest service while driving center revenue. This in-person role supports front desk operations and sales in a fast-paced beauty environment.

You will greet guests, promote services and products, educate on our exclusive line, handle reservations and payments, and help maintain a clean, welcoming center. Evening and weekend availability is required and training is provided.

Qualifications

• Strong sales and guest service skills.
• Excellent communication and interpersonal abilities.
• Goal-oriented with a passion for hitting targets.
• Retail, sales, or beauty industry experience is a plus.
• Availability to work evenings and weekends.

Responsibilities

• Greet guests and create a welcoming, high-energy environment.
• Promote additional services, new products/ promotions, sell wax passes and rebook guests to meet sale goals.
• Educate guests on our exclusive product line.
• Manage front desk operations, including, but not limited to, check ins, check outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.

Skills

Sales skills

Guest service

Communication

Interpersonal skills

Target driven

Job description

Job DetailsJob Location: 5750 Northwest Highway Unit B, Crystal Lake, IL - Crystal Lake, IL 60014Salary Range: $15.00 - $16.50 HourlyFull-Time & Part-Time

Hourly + Sales Bonuses

Work Location: In person

Are you passionate about the beauty industry, love connecting with people, and thrive in a sales-driven environment? European Wax Center is hiring a Guest Service Associate (also known as Front Desk Associate or Sales Associate) to deliver exceptional guest service while driving overall center revenue.

Key Responsibilities

• Greet guests and create a welcoming, high-energy environment
• Promote additional services, new products/ promotions, sell wax passes and rebook guests to meet sale goals.
• Educate guests on our exclusive product line.
• Manage front desk operations, including, but not limited to, check ins, check outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.

What We’re Looking For:

• Strong sales and guest service skills
• Excellent communication and interpersonal abilities
• Goal-oriented mindset with a passion for hitting targets
• Previous experience in retail, sales, or the beauty industry is a plus
• Availability to work evenings and weekends

What We Offer

• 401k Company Match
• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Tuition Reimbursement Program
• Health, Vision, and Dental Insurance
• Lucrative performance bonuses.
• Training in both waxing techniques and sales strategies.
• Predictable scheduling.
• Availability to work evenings and weekends.
• Free services.
• Career advancement opportunities in a fast-growing brand.
• Upbeat, supportive culture where collaboration and performance are recognized and rewarded.
• Having fun while being awesome is one of our 4 core values.
• Referral Bonus - Generous Incentive to hire all roles!

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