Guest Service Agent | Westin | Wilmington, DE

Westin Greensboro; Wilmington (DE); Hybrid; USD 31,000 - 36,000; Full time

Job summary

PM Hotel Group is hiring for a Front Desk role in Wilmington, DE. You will be the face of the hotel, greeting guests and ensuring a welcoming environment from check-in to check-out.

The position requires a High School diploma (or equivalent) and 3–6 months of related experience, with a strong focus on customer service and professionalism. Expect to work on-site with opportunities to share local recommendations and contribute to a smooth guest experience.

Qualifications

• High School diploma or equivalent.
• 3–6 months of related guest services experience.
• People-person with a positive attitude.

Responsibilities

• Check guests in and out with a warm, friendly demeanor.
• Provide local knowledge about restaurants and events.
• Handle cash and use PMS to process transactions.
• Maintain professional appearance and communication.

Skills

Guest services

Front desk

Cash handling

Customer service

Communication

Education

High School diploma or equivalent

Tools

Property management systems

Computers

Job description

Job Category : Front Desk

Requisition Number : GUEST019803

• Full-Time
• On-site

Locations

Showing 1 location

Description

What You’ll Do:

You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you’ll be making sure all guests receive excellent service from check-in to check-out.

A lot goes into creating a perfect hotel stay, and you’ll play a huge role in this. We are looking to you to OWN the front desk area.

Here are a few of the other tasks that will keep you busy on a daily basis:

• Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches.
• You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests.
• You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.

Where You’ve Been:

We’re looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won’t be a great fit.

When You’re Here:

Sometimes you’ll be behind the desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

Qualifications

Experience

Preferred

2 years:

Guest Services/Reception

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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