Guest Service Agent | Westin | Wilmington, DE

PM-Hospitality-Strategies,-Inc.; Wilmington (DE); On-site; USD 1,929,000 - 2,617,000; Full time

Job summary

PM-Hospitality-Strategies, Inc. is seeking a Front Desk Associate to be the welcoming face at our hotel’s front office. You’ll ensure guests have a smooth check-in and check-out experience while sharing local dining and entertainment information.

The role requires a High School diploma or equivalent and ideally 3–6 months of related experience. You must be friendly, articulate, and able to handle busy periods with a positive attitude.

Qualifications

• High School diploma or equivalent required.
• 3–6 months of related experience preferred.
• Excellent communication and customer service skills.

Responsibilities

• Face of the front desk; check-in and check-out guests.
• Share local area knowledge and guest recommendations.
• Use PMS, databases and computers to handle front-office tasks.
• Maintain a welcoming, professional demeanor and assist guests as needed.

Skills

Customer service

Front desk

Communication

People skills

Cash handling

Education

High School diploma or equivalent

Tools

Computers

Databases

Property management systems

Job description

Job Category: Front Desk

Requisition Number: GUEST019803

• Posted : September 21, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

What You'll Do:

You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you'll be making sure all guests receive excellent service from check-in to check-out.

A lot goes into creating a perfect hotel stay, and you'll play a huge role in this. We are looking to you to OWN the front desk area.

Here are a few of the other tasks that will keep you busy on a daily basis:

• Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches.
• You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests.
• You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.

Where You've Been:

We’re looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit.

When You're Here:

Sometimes you'll be behind the desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

2 years:

Guest Services/Reception

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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