Front Office Supervisor | Westin Wilmington

PM Hotel Group; Wilmington (DE); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Hotel Discounts

Food & Beverage Discounts

Flexible Schedule

Job summary

Join a dynamic and growing hotel company as a Front Desk Team Leader, where you will play a pivotal role in the guest experience and team collaboration. In this exciting position, you will oversee the front desk operations, ensuring that every guest receives exceptional service while also managing staffing and scheduling. Your leadership skills will shine as you train and guide your team, and your passion for customer service will help create a welcoming atmosphere. If you're ready to take your career to the next level and be part of an innovative hotel environment, this opportunity is perfect for you.

Qualifications

• 1-3 years of experience in guest services and front office supervision.
• Ability to work collaboratively in a diverse team environment.

Responsibilities

• Lead front desk team, ensuring effective collaboration and professionalism.
• Provide training and guidance on hotel operating procedures.

Skills

Customer Service

Leadership

Communication

Problem Solving

Education

High School Diploma or Equivalent

Job description

Job Category: Front Desk

Requisition Number: FRONT015867

Posted: February 27, 2025

• Full-Time
• On-site

Locations

Showing 1 location

You will be at the center of the hotel's universe - the front office. You will have an opportunity to stretch your leadership muscles: as the front desk team leader, you’ll be responsible for ensuring effective collaboration and teamwork among front desk staff. In addition, you'll get a glimpse of the business side of the front office: staffing, scheduling, and expense management are all also vital pieces of your development and growth as a leader.

Here are a few other tasks you’ll be responsible for on a daily basis:

• Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism.
• Providing training and guidance for front desk staff on hotel standard operating procedures and departmental standards.
• Stepping in to complete daily hotel front desk tasks.
• Assisting Guest Services Manager with monitoring performance and attendance.
• Balancing daily paperwork: Cash drawer, deposits, reconciling credit cards and submitting batches.

Where You’ve Been:

We’re looking for someone with a High School diploma (or equivalent) and one to three years of related experience. No wallflowers wanted—you must be able to contribute to a collaborative and diverse team dynamic while quickly assessing situations and creating effective resolutions to problems. A passion for customer service is an absolute must.

When You’re Here:

Sometimes you’ll be behind a desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.

Qualifications

Required Experience:

• 2 years in Guest Services
• 2 years in Front Office Supervision

Licenses & Certifications:

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities