General Manager | Westin | Wilmington, DE

PM Hotel Group; Wilmington, Northern (DE, KY); On-site; USD 100,000 - 160,000; Full time

Benefits offered by this job

Hotel discounts

F&B discounts

Job summary

The Westin Wilmington hotel seeks a General Manager to lead all hotel operations with a focus on guest satisfaction and staff development.

You will plan and drive strategic initiatives, monitor financial performance, manage expenses and revenue, and ensure compliance with safety and regulatory standards. A Bachelor’s degree in Business or Hotel Management and 5+ years of hotel management experience are required.

Qualifications

• Bachelor’s degree in Business Management or Hotel Management or equivalent experience.
• Minimum of five years varied management experience in the hotel industry.
• Fluently speak, read and understand English.
• Familiar with OSHA, local Department of Health regulations and relevant current laws governing the handling of hazardous substances.

Responsibilities

• Monitor the full range of operations and financial performance of the hotel while providing operational guidance to leaders and team members.
• Ensure the financial success of the hotel by managing expenses, controlling labor costs, and assuming overall responsibility for revenue management.
• Confer with administrative personnel to review activity, operating and sales reports to determine changes in programs and/or operations.
• Seek out critical information on market trends, segment behavior, and other data to make informed decisions and remain ahead of the pack.
• Develop and supervise programs that promote a positive work environment for all associates while ensuring that all employment-related processes and documentation are in compliance with local, state and federal laws and regulations.
• Assure regular repair, upkeep, and overall general maintenance of the hotel and provide a system of ongoing maintenance of facilities and equipment.
• Ensure all hotel policies and procedures are fully implemented in all departments, including safety, emergency guidelines, etc.

Skills

Leadership

Strategic planning

Operations management

Team leadership

Education

Bachelor’s degree in Business Management or Hotel Management

Job description

General Manager | Westin | Wilmington, DE

Job Category: Admin & General

Requisition Number: GENER019683

• Posted : September 4, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

What You’ll Do:

The General Manager is responsible for all aspects of the operation of the hotel. Your leadership and strategic planning skills are integral to maximizing operations and guest satisfaction. We’re looking for someone to lead our staff by example. As such, the General Manager is expected to embody company culture and values. You will create an environment that fosters teamwork, builds morale, and increases retention.

Here are a couple of the tasks you can expect to do on a daily basis:

• Monitor the full range of operations and financial performance of the hotel while providing operational guidance to leaders and team members.
• Ensure the financial success of the hotel by managing expenses, controlling labor costs, and assuming overall responsibility for revenue management.
• Confer with administrative personnel to review activity, operating and sales reports to determine changes in programs and/or operations.
• Seek out critical information on market trends, segment behavior, and other data to make informed decisions and remain ahead of the pack.
• Develop and supervise programs that promote a positive work environment for all associates while ensuring that all employment-related processes and documentation are in compliance with local, state and federal laws and regulations.
• Assure regular repair, upkeep, and overall general maintenance of the hotel and provide a system of ongoing maintenance of facilities and equipment.
• Ensure all hotel policies and procedures are fully implemented in all departments, including safety, emergency guidelines, etc.

Where You’ve Been:

We’re looking for someone with a bachelor’s degree in Business Management, Hotel Management or equivalent experience. Must have a minimum of five years varied management experience in the hotel industry and fluently speak, read and understand English. You should also be familiar with OSHA, local Department of Health regulations and relevant current laws governing the handling of hazardous substances.

When You’re Here:

Sometimes you’ll be behind a desk, but not often for long. Be prepared to move around because more than half of the time you will be standing/walking, carrying/lifting up to 25 pounds, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.