Guest Service Agent - Washington Hilton

Hilton Worldwide, Inc.; Washington (District of Columbia); On-site; USD 100,000 - 125,000; Full time

Job summary

Join a historic hotel as a Guest Service Agent, where you will be the face of hospitality! In this dynamic role, you will greet guests, manage registrations, and ensure their stay is exceptional. With a focus on effective communication and collaboration with various hotel departments, you'll thrive in a fast-paced environment. Enjoy a range of benefits, including medical insurance, paid time off, and educational opportunities. This is a fantastic opportunity to grow your career in the hospitality industry while being part of a supportive and inclusive team. If you're passionate about providing outstanding guest service, this role is perfect for you!

Benefits

Medical Insurance Coverage

DailyPay

Mental Health Resources

Best-in-Class Paid Time Off

Discounted Travel Program

Parental Leave

Debt-Free Education

401K Plan with Company Match

Employee Stock Purchase Program

Career Growth and Development

Qualifications

• Previous guest-facing customer service experience required.
• Effective communication and multi-tasking skills are essential.

Responsibilities

• Greet and register guests, ensuring outstanding service.
• Collaborate with hotel departments to fulfill guest needs.

Skills

Customer Service

Effective Communication

Multi-tasking

Attention to Detail

Tools

Computer-based Systems

Multi-line Phone Systems

Job description

Job Description - Guest Service Agent - Washington Hilton (HOT0BBBW)

Job Number:

HOT0BBBW

Work Locations:

Washington Hilton, 1919 Connecticut Ave, N.W. Washington 20009

The historic Washington Hilton is seeking a full-time Guest Service Agent to join their Front Office team! This 1107-room property is within blocks of Dupont Circle and Adams Morgan, with The White House and National Mall less than two miles away!

In this role, you will act as part of a team of agents and will collaborate with other hotel departments to fulfill guest needs - effective/professional communication is required of this position. Other attributes of an ideal candidate include previous guest-facing customer service experience, with the use of computer-based systems and multi-line phone systems at its core. Additionally, this is a fast-paced position where multi-tasking with attention to detail is paramount!

Shift Pattern: candidates should be available to work PM and overnight shifts as needed (weekend availability required).

Pay Rate: $20.85 - $27.80 per hour (final offer based on experience), plus potential for additional income through upselling!

Medical Insurance Coverage available – for you and your family!

The Benefits: Hilton is proud to support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As a Guest Service Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically