Guest Service Agent - Waldorf Astoria Washington DC

Hilton; Washington (District of Columbia); On-site; USD 100,000 - 125,000; Full time

Job summary

Join a prestigious hotel as a Guest Services Agent, where you will be the first point of contact for guests. This role involves greeting guests, managing check-ins and check-outs, and ensuring exceptional service delivery. You will utilize your skills to promote hotel services and resolve guest inquiries, contributing to memorable experiences in a dynamic environment. The hotel, located in a prime area, offers a unique opportunity to be part of a team that values hospitality, integrity, and teamwork. If you are passionate about providing outstanding service and thrive in a fast-paced setting, this position is perfect for you.

Benefits

Medical Insurance Coverage

Flexible Shifts

Employee Discounts

Career Development Opportunities

Qualifications

• Demonstrated ability to deliver exceptional guest experiences.
• Strong integrity and teamwork skills essential for success.

Responsibilities

• Greet and register guests, ensuring a smooth check-in process.
• Assist with check-out, handling payments and resolving issues.
• Promote hotel services and respond to guest inquiries efficiently.

Skills

Exceptional Guest Service

Integrity

Teamwork

Adaptability

Customer Focus

Tools

Point-of-Sale System

Computer Skills

Job description

Forge your legacy by joining the newest and highly anticipated Waldorf Astoria hotel, located at the epicenter of D.C. on Pennsylvania Avenue, as a Guest Services Agent on the Front Office Team!

The iconic Old Post Office has been reimagined as Waldorf Astoria Washington DC – reclaiming its position as one of Washington, D.C.’s preeminent addresses where all are welcome. With 263 rooms, 38,000 square feet of event space, and 2 restaurants plus 3 bars, this is the new home for Washington, D.C.’s most consequential events, groundbreaking meetings, and unforgettable experiences.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

1. Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her.
2. Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
3. Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
4. Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
5. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
6. Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
7. Receive, input, retrieve and relay messages to guests.

Classification: Full-Time

Shift: Various – must be available to weekdays, weekends, and holidays.

Pay Rate: The pay rate for this role is $30 per hour and is based on applicable and specialized experience and location.

Medical Insurance Coverage Available - for you and your family.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

1. Hospitality - We're passionate about delivering exceptional guest experiences.
2. Integrity - We do the right thing, all the time.
3. Leadership - We're leaders in our industry and in our communities.
4. Teamwork - We're team players in everything we do.
5. Ownership - We're the owners of our actions and decisions.
6. Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

1. Quality
2. Productivity
3. Dependability
4. Customer Focus
5. Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the