Guest Service Agent

Rosewood Washington, D.C.; Washington (District of Columbia); On-site; USD 100,000 - 125,000; Full time

Job summary

Join a forward-thinking company as a Guest Service Agent, where your role will be pivotal in creating memorable experiences for guests. You will be responsible for ensuring a seamless arrival and departure experience, assisting with luggage, and providing information about hotel amenities. This position offers competitive pay and a range of benefits, including medical, dental, and tuition reimbursement. If you have a passion for hospitality and a commitment to exceptional service, this is the perfect opportunity to thrive in a dynamic environment.

Benefits

Medical, Dental, Vision benefits

401k plan with up to 3% match

Paid time off

Complimentary room nights

Restaurant discount

Complimentary meal during shifts

Life insurance

Short-term and long-term disability

Pre-tax commuter benefits

Tuition reimbursement

Qualifications

• Prior hospitality experience, preferably in bell or door service.
• Ability to work as part of a team and maintain confidentiality.

Responsibilities

• Transport guest luggage and assist with locating lost luggage.
• Maintain knowledge of hotel services and respond to guest needs.
• Ensure cleanliness of lobby and luggage areas.

Skills

Attention to detail

Teamwork

Customer service

Problem-solving

Education

High school diploma or equivalent

Job description

Join to apply for the Guest Service Agent role at Rosewood Washington, D.C.

Competitive Benefits include: • Medical, Dental, Vision benefits from United Healthcare • Competitive pay rates • 401k plan with up to 3% match after 1 year • Paid time off (vacation, holidays, sick leave) • Complimentary room nights (up to 12 per year) • Restaurant discount (50% off food & beverages) • Complimentary meal during shifts • Life insurance and AD&D • Short-term and long-term disability • Pre-tax commuter benefits • Flexible schedules • Tuition reimbursement up to $500 annually after 1 year of service

Overview:

Responsible for the guest arrival and departure experience, including transporting guest luggage, parking and retrieving guest vehicles, escorting guests to rooms, and informing them of hotel amenities. Attends to guest needs throughout their stay, ensuring a positive experience and thorough knowledge of hotel services and features.

Responsibilities:

1. Adhere to all safety, health, and sanitary guidelines issued by Rosewood, CDC, OSHA, and local authorities to mitigate COVID-19 exposure.
2. Maintain knowledge of departmental policies, service procedures, and standards to ensure high-quality service.
3. Ensure standards are maintained daily at a superior level.
4. Use equipment correctly and maintain its proper functioning.
5. Anticipate and respond promptly to guest needs, maintaining positive relations.
6. Know all hotel services, features, and local attractions to assist guests effectively.
7. Maintain hotel property including bell carts, bikes, umbrellas, and other equipment.
8. Assist with Butler services and resolve guest complaints to ensure satisfaction.
9. Transport luggage to/from guest rooms and assist with locating lost luggage.
10. Explain safety features and room amenities to guests.
11. Offer packing/unpacking services and explain laundry and pressing services.
12. Provide directions and information about hotel functions and local transportation.
13. Ensure appearance and cleanliness of lobby and luggage areas.
14. Perform other duties as required, with flexibility for additional tasks.

Qualifications:

• Prior hospitality experience, preferably in bell or door service.
• High school diploma or equivalent.
• Attention to detail, speed, accuracy, and good judgment.
• Ability to work as part of a team and maintain confidentiality.
• Flexible schedule including days, evenings, weekends, and holidays.
• Knowledge of hotel services and ability to give clear directions.
• Ability to remain calm and courteous with demanding guests.
• Physical ability to lift at least 35 pounds and perform physical movements required by the job.
• Valid Driver’s License with ability to drive manual and automatic vehicles.

Hourly pay rate: $18.00