Guest Services Agent (Part-Time) - Waldorf Astoria Washington DC

Hilton; Washington (District of Columbia); On-site; USD 100,000 - 125,000; Part time

Job summary

Join the Waldorf Astoria Washington D.C. as a Guest Service Agent on the Front Office Team. In this part-time role, you will greet guests, manage check-ins and check-outs, and ensure exceptional service. Hilton offers a supportive work environment with numerous benefits, including travel discounts and career development opportunities.

Benefits

Access to pay via DailyPay

Mental Health Resources

Paid Time Off (PTO)

Travel discounts through Go Hilton

Parental leave

Matching 401(k)

Employee stock purchase plan at 15% discount

Debt-free education opportunities

Career development programs

Recognition and rewards programs

Qualifications

• Passion for delivering exceptional guest experiences.
• Ability to work in a team and demonstrate leadership.
• Dependability and adaptability in a fast-paced environment.

Responsibilities

• Greet and register guests, ensuring outstanding service.
• Handle check-outs and manage payments efficiently.
• Respond promptly to guest inquiries and resolve issues.

Skills

Hospitality

Integrity

Teamwork

Customer Focus

Adaptability

Job description

Forge your legacy by joining the newest and highly anticipated Waldorf Astoria hotel, located at the epicenter of D.C. on Pennsylvania Avenue, as a Guest Service Agent on the Front Office Team!

The iconic Old Post Office has been reimagined as Waldorf Astoria Washington DC – reclaiming its position as one of Washington, D.C.'s preeminent addresses where all are welcome. With 263 rooms, 38,000 square feet of event space, and 2 restaurants plus 3 bars, this is the new home for Washington, D.C.'s most consequential events, groundbreaking meetings, and unforgettable experiences.

Classification: Part-Time

Shift: Various – must be available on weekdays, weekends, and holidays.

Pay Rate: The pay rate for this role is $30.00 per hour and is based on applicable and specialized experience and location.

Want to learn more? Hotel Website (https://www.hilton.com/en/hotels/dcawawa-waldorf-astoria-washington-dc/), Facebook (https://www.facebook.com/WaldorfAstoriaDC), Instagram (https://www.instagram.com/waldorfastoriadc/)

What will I be doing?

As a Guest Services Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel, ensuring outstanding guest service and financial profitability. Your tasks will include:

1. Greet guests, complete registration, input and retrieve information from the computer, confirm guest details, select rooms, code electronic keys, promote marketing programs, provide a welcome packet, and ensure guests know their room location or have a bell person accompany them.
2. Assist guests with check-out, ensure rooms and services are correctly accounted for, handle payments, process credit and debit cards, accept various payment forms, convert foreign currency, make change, and process gift certificates and cards.
3. Demonstrate thorough knowledge of hotel information including room categories, rates, packages, promotions, local area, and general product knowledge to answer guest questions.
4. Use up-selling techniques to promote hotel services and maximize occupancy.
5. Respond promptly to guest inquiries and requests, resolve issues in a friendly and efficient manner.
6. Handle guest complaints, conduct research, and negotiate solutions for guest satisfaction.
7. Receive, input, retrieve, and relay messages to guests.

What are we looking for?

Founded in 1919, Hilton is a leader in hospitality, known for innovation, quality, and success. We seek candidates who demonstrate our core values:

• Hospitality – Passion for delivering exceptional guest experiences.
• Integrity – Doing the right thing, always.
• Leadership – Leading in our industry and communities.
• Teamwork – Being a team player.
• Ownership – Taking responsibility for actions and decisions.
• Now – Operating with urgency and discipline.

We also value attributes such as:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton offers a wide range of accommodations, from luxury hotels to mid-priced options, with a focus on providing the best in service, amenities, and value. Our vision is to "fill the earth with the light and warmth of hospitality," and our team members are at the heart of delivering these experiences every day. Learn more about our brands here.

The Benefits – Hilton is proud to be recognized as the #1 World's Best Workplace by Great Place To Work & Fortune. We support our team members' mental and physical wellbeing through various programs and benefits, including:

• Access to your pay when you need it via DailyPay
• Mental Health Resources
• Paid Time Off (PTO)
• Travel discounts through Go Hilton
• Parental leave
• Matching 401(k)
• Employee stock purchase plan at 15% discount
• Debt-free education opportunities
• Career development programs
• Team Member Resource Groups
• Recognition and rewards programs

*Benefits may vary based on property-specific terms and conditions.*