Front Office Manager | The Windsor Suites Philadelphia | Modus by PM Hotel Group

PM-Hospitality-Strategies,-Inc.; Philadelphia (Philadelphia County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Hotel discounts

F&B discounts

Job summary

The Windsor Suites Philadelphia, managed by Modus for PM Hotel Group, seeks a Front Office Manager to lead the front desk team and ensure smooth, guest-focused operations. You will guide staff to deliver exceptional service and drive guest satisfaction, loyalty, and a welcoming atmosphere.

Ideal candidates have hotel leadership experience and a demonstrated ability to coach and develop a high-performing team in a dynamic hospitality environment.

Qualifications

• Hotel front desk leadership experience preferred.
• Two years in hotels plus two years in a hotel leadership role (Manager+).
• Experience in coaching, mentoring and teambuilding.

Responsibilities

• Oversee day-to-day operations of the front desk and related functions, ensuring procedures are followed by staff.
• Provide business expertise and strategic perspective to drive guest services while balancing service quality with business needs.
• Oversee and participate in guest registration and checkout processes.

Skills

Front desk leadership

Job description

Front Office Manager | The Windsor Suites Philadelphia | Modus by PM Hotel Group

Job Category: Front Desk

Requisition Number: FRONT020026

• Posted : October 22, 2026
• Full-Time

Locations

Showing 1 location

The Windsor Suites
The Windsor Suites
1700 Benjamin Franklin Pkwy
Philadelphia, PA 19103, USA

Description

What You’ll Do:

You will be at the center of the hotel's universe - the front office. You will have the responsibility of leading the front desk team so it runs smoothly and effectively. As a creative and dynamic leader, your passion for hospitality will inspire your team to better cater to guest needs and ensure their return. You will combine business expertise and managerial experience to enhance the ability of your team and provide quality service.

On a daily basis you will be responsible for:

• Overseeing the day-to-day operations of the front desk and associated functions. Ensure adherence to established procedures for all related activities by all supervised functions and personnel.
• Providing business expertise and strategic perspective to identify, evaluate, develop and drive guest services, understanding that extraordinary service and business decisions are not mutually exclusive.
• Overseeing and participating in guest registration and check out.
• Managing, training, and scheduling the Front Office staff
• Carrying out activities (night audit review, setting up group billing, making forecasts, controlling and placing orders for supplies, cross-departmental communication) required for the smooth functioning of the Front Office.
• Acting as a liaison between General Manager and staff

Where You’ve Been:

We’re looking for someone who has worked in hotels for at least two years and has an additional two years in a hotel leadership position (Manager+). Being a people-person is a must as you’ll be working with others constantly. You'll have some experience in coaching, mentoring, and teambuilding.

When You’re Here:

Be prepared to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.

Qualifications

Behaviors

Preferred

Leader

Inspires teammates to follow them

Team Player

Works well as a member of a group

Dedicated

Devoted to a task or purpose with loyalty or integrity

Self-Starter

Inspired to perform without outside help

Growth Opportunities

Inspired to perform well by the chance to take on more responsibility

Goal Completion

Inspired to perform well by the completion of tasks

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.