Guest Service Agent — Part-Time, Flexible Hours & Benefits

Stonebridge Companies; Denver (CO); On-site; USD 26,000 - 28,000; Part time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Paid time off

401(k) matching

Wellness program

Life insurance

Disability coverage

Savings accounts

Tuition aid

Travel perks

Job summary

Stonebridge Companies is seeking a Guest Service Agent in Aurora, CO to ensure smooth check-in/check-out, manage guest records, and deliver outstanding service at the hotel front desk.

Your role involves handling cash, verifying payments, and maintaining accurate guest accounts while coordinating with housekeeping and other departments to resolve issues and optimize guest satisfaction.

Qualifications

• Experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills.
• Proficiency with property management systems and basic office software (Word, Excel).
• Ability to handle cash transactions and basic bookkeeping.
• Excellent problem-solving abilities and attention to detail.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods.
• Maintain accurate records of room availability and guest accounts.
• Post charges for rooms, food, beverages, and services.
• Coordinate with housekeeping and maintenance to address issues.
• Make and confirm reservations for guests.
• Respond to inquiries about hotel services and local amenities.

Skills

Customer service

Communication

Cash handling

Problem solving

Organization

Tools

Property management systems

Microsoft Word

Excel

Job description

Stonebridge Companies is seeking a Guest Service Agent in Aurora, CO to ensure smooth check-in/check-out, manage guest records, and deliver outstanding service at the hotel front desk.

Your role involves handling cash, verifying payments, and maintaining accurate guest accounts while coordinating with housekeeping and other departments to resolve issues and optimize guest satisfaction.