Guest Service Agent - Hilton Omaha

Hilton Worldwide, Inc.; Omaha (NE); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a renowned global leader in hospitality as a Guest Service Agent, where you will play a vital role in creating memorable experiences for guests. This position requires a friendly and professional demeanor, as you will be responsible for greeting guests, managing check-ins and check-outs, and ensuring outstanding service that aligns with the company's high standards. With a commitment to excellence and a supportive team environment, this is an exciting opportunity to develop your career in the hospitality industry and contribute to a culture of exceptional service.

Qualifications

• Strong customer service skills and a friendly demeanor.
• Ability to handle guest complaints and resolve issues effectively.

Responsibilities

• Greet and register guests, ensuring a smooth check-in process.
• Assist with check-out and handle payments efficiently.
• Promote hotel services and respond to guest inquiries.

Skills

Customer Service

Communication

Problem Solving

Adaptability

Education

High School Diploma

Job description

Job Description - Guest Service Agent - Hilton Omaha (HOT0BL8F)

Job Number:

HOT0BL8F

Work Location:

Hilton Omaha, 1001 Cass Street, Omaha, NE 68102

Position Overview

A Guest Services Agent is responsible for greeting and registering guests, assisting with check-in and check-out processes, and ensuring an outstanding guest experience that aligns with Hilton's standards of service and profitability.

Key Responsibilities

• Greet guests, complete registration, and assign rooms, including inputting and retrieving information, confirming details, and providing welcome packets.
• Assist guests during check-out, handle payments, process credit/debit transactions, and manage foreign currency exchanges.
• Maintain thorough knowledge of hotel services, room types, rates, promotions, and local area information to answer guest inquiries effectively.
• Promote hotel services and facilities through up-selling techniques to maximize occupancy and revenue.
• Respond promptly to guest requests and resolve issues in a friendly and professional manner.
• Handle guest complaints, conduct research, and negotiate solutions for guest satisfaction.
• Manage communication with guests by receiving, relaying, and retrieving messages.

Qualifications and Attributes

We seek candidates who demonstrate Hilton's core values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and a sense of Now. Additionally, preferred attributes include:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Why Work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from luxury resorts to mid-priced hotels. We are committed to delivering exceptional guest experiences and fostering a supportive environment for our Team Members. Join us to be part of a company dedicated to creating memorable hospitality experiences worldwide, with a team at the heart of our success.