Guest Service Agent

HHM Hospitality; Omaha (NE); On-site; USD 30,000 - 40,000; Full time

Job summary

Eine spannende Gelegenheit als Guest Service Agent in einem dynamischen Hotel, wo Sie die erste Anlaufstelle für Gäste sind. In dieser Rolle sind Sie verantwortlich für die Begrüßung, Registrierung und Betreuung der Gäste, während Sie sicherstellen, dass ihre Bedürfnisse erfüllt werden. Sie arbeiten in einem freundlichen und unterstützenden Umfeld, das Wert auf Nachhaltigkeit legt. Diese Position bietet Ihnen die Möglichkeit, sich in Ihrer Karriere weiterzuentwickeln, mit Aufstiegsmöglichkeiten in die Bereiche Front Desk Supervisor oder Sales Manager. Wenn Sie leidenschaftlich daran interessiert sind, Gästen einen hervorragenden Service zu bieten, ist dies die perfekte Rolle für Sie.

Qualifications

• Vorherige Erfahrung im Kundenservice oder gleichwertige Schulung erforderlich.
• Kenntnisse im Umgang mit PMS-Systemen sind von Vorteil.

Responsibilities

• Begrüßen und registrieren Sie Gäste freundlich und hilfsbereit.
• Bearbeiten Sie Zahlungen und Buchungen für Gäste.

Skills

Kundenservice

Kommunikationsfähigkeiten

Kenntnisse von PMS-Systemen

Education

High School Diplom oder gleichwertig

Tools

PMS-Systeme

Job description

Overview

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

• Immediately greet guests and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background and Skill

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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