Guest Service Agent (Part Time ) - Hampton Inn Mt. Pleasant/Patriots Point

Hilton Worldwide, Inc.; Mount Pleasant (TX); On-site; USD 25,000 - 35,000; Part time

Job summary

Join an established industry player as a Guest Services Agent, where your passion for hospitality will shine. In this part-time role, you will be the first point of contact for guests, ensuring their stay is memorable from check-in to check-out. You'll utilize your customer service skills to address inquiries, promote hotel services, and resolve any issues that may arise. This position offers a unique opportunity to be part of a global leader in hospitality, dedicated to creating remarkable experiences for guests every day. Embrace the chance to make a difference in the lives of travelers and be part of a collaborative team.

Qualifications

• Passion for delivering exceptional guest experiences.
• Knowledge of hotel services and local area information.

Responsibilities

• Greeting and registering guests, ensuring an outstanding experience.
• Handling guest complaints and resolving issues promptly.

Skills

Customer Service

Hospitality

Problem Solving

Communication

Teamwork

Education

High School Diploma

Tools

Point-of-Sale System

Job description

Job Description - Guest Service Agent (Part Time) - Hampton Inn Mt. Pleasant/Patriots Point (HOT0BLH6)

Job Description

Job Number:

HOT0BLH6

Work Locations

Hampton Inn Charleston/Mt Pleasant, 255 Sessions Way, Mt. Pleasant, 29464

A Guest Services Agent is responsible for greeting and registering guests, checking guests out, and ensuring an outstanding guest experience while maintaining hotel profitability.

What will I be doing?

As a Guest Services Agent, your responsibilities include:

• Greeting guests, completing registration, inputting and retrieving information, confirming details, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms.
• Assisting with check-out, ensuring accurate billing, handling payments via the point-of-sale system, processing credit/debit cards, accepting various payment methods, converting foreign currency, and managing gift certificates and cards.
• Demonstrating knowledge of hotel services, including room types, rates, packages, promotions, and local area information to answer guest inquiries.
• Using up-selling techniques to promote hotel services and maximize occupancy.
• Responding promptly and courteously to guest requests and inquiries.
• Handling guest complaints, conducting research, and resolving issues to ensure guest satisfaction.
• Receiving, relaying, and managing guest messages.

What are we looking for?

Hilton values:

• Hospitality - Passion for delivering exceptional guest experiences.
• Integrity - Doing the right thing always.
• Leadership - Leading in our industry and communities.
• Teamwork - Collaborating effectively.
• Ownership - Taking responsibility for actions and decisions.
• Now - Operating with urgency and discipline.

Key attributes include:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from luxury hotels to mid-priced options. We are committed to providing exceptional guest experiences worldwide, guided by our vision to "fill the earth with the light and warmth of hospitality." Our Team Members are central to this mission and are dedicated to creating remarkable experiences every day.