Guest Service Agent

HHM Hospitality; Longview (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

Ein innovatives Hotel sucht einen engagierten Guest Service Agent, der die Gäste herzlich empfängt und ihnen einen hervorragenden Service bietet. In dieser spannenden Rolle sind Sie für die Registrierung, Unterstützung bei Anfragen und die Sicherstellung der Zufriedenheit der Gäste verantwortlich. Die Position bietet die Möglichkeit, sich in der Hotellerie weiterzuentwickeln, während Sie in einem dynamischen Umfeld arbeiten, das Wert auf Nachhaltigkeit legt. Wenn Sie eine Leidenschaft für Kundenservice haben und Teil eines großartigen Teams sein möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung im Kundenservice oder ähnliche Schulung erforderlich.
• Kenntnisse über PMS-Systeme sind bevorzugt.

Responsibilities

• Begrüßen und Registrieren von Gästen in freundlicher Weise.
• Bearbeiten von Reservierungen und Zahlungen.

Skills

Kundenservice

Kommunikation

PMS-Systeme

Education

High School Diplom oder gleichwertig

Job description

Overview

Opportunity: Guest Service Agent

Greet, register, and serve guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Potential advancement to Front Desk Supervisor, Sales Coordinator, Front Office Manager, or Sales Manager.

Your Focus

• Greet guests immediately and offer assistance with their needs.
• Register guests and assign rooms.
• Establish payment methods and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change.
• Transmit and receive messages via telephone or PMS system.
• Respond promptly to guest requests.
• Address guest complaints and escalate if necessary.
• Secure guests' valuables in hotel safes or deposit boxes.
• Perform bookkeeping, such as balancing accounts and audits.
• Monitor guest satisfaction scores and work to improve them.
• Follow sustainability practices related to HHM’s EarthView program.
• Practice safety, wear protective equipment, and adhere to MSDS and OSHA standards.
• Assist in the breakfast area or with luggage during peak periods or staffing shortages.
• Ensure overall guest satisfaction.
• Perform other duties as assigned by management.

Your Background and Skills

• High School diploma or equivalent preferred.
• Previous customer service experience or similar training required.
• Knowledge of PMS systems is preferred.

Work Environment and Conditions

• Work hours vary and may include holidays, weekends, and alternate shifts.
• Requires standing, walking, pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching.

Our Values

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is an equal-opportunity employer. We do not discriminate based on race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, age, religion, disability, veteran status, genetic information, citizenship, or any other protected status.

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