Guest Service Agent - Full-Time, Harrah's Hotel

Caesars Entertainment; Council Bluffs (IA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team as a Guest Service Agent at a leading hospitality firm, where you will play a key role in ensuring a memorable experience for guests. This full-time position offers a variety of benefits, including comprehensive health coverage, educational assistance, and a 401k plan with company matching. You will be the face of the hotel, responsible for checking guests in and out, addressing their needs, and providing exceptional service in a fast-paced environment. If you're passionate about hospitality and eager to grow your career, this is the perfect opportunity for you!

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401k with Company Match

Free Meals during Shifts

Tuition Assistance

Student Loan Repayment Program

Free Parking

Team Member Activities

Qualifications

• Ability to work in various environments with dust, noise, and temperature variations.
• Previous front desk experience preferred.

Responsibilities

• Check guests in and out of the hotel efficiently.
• Address guest concerns and provide excellent service.
• Process cash transactions accurately.

Skills

Customer Service

Communication Skills

Basic Computer Skills

Education

High School Diploma or Equivalent

Job description

Guest Service Agent - Full-Time, Harrah's Hotel

Caesars Entertainment is Blazing the Trail for our team members with an all-new benefits program. Full-time team members can choose from five different medical coverage levels and have access to an on-site clinic. We also offer dental and vision plans, along with other voluntary benefits. All full-time team members are eligible to enroll in this benefits jackpot with their new career at Caesars Entertainment.

We’re investing in your future with enhanced tuition assistance and a new student loan debt repayment program. As a new Caesars team member, you’ll be eligible for these benefits after just 12 months, with full access to educational programs after 24 months of continuous employment. Benefits include tuition assistance, student loan repayment, and dependent scholarship programs. Join us and go All In on Education.

Additional benefits include the option to enroll in a 401k with a company match, free parking, various team member activities, and free meals in our dining room during shifts, including sandwiches, salads, fresh fruit, cereal, and beverages.

Job Description:

1. Checking guests in and out of the hotel.
2. Standing and maneuvering in confined areas.
3. Greeting and conversing with customers in English.
4. Speaking clearly and communicating effectively in noisy environments.
5. Responding to visual and oral signals.
6. Using computer monitors.
7. Addressing guest concerns and questions.
8. Providing friendly, excellent service.
9. Processing cash transactions accurately.

Qualifications:

• Ability to work in areas with dust, secondhand smoke, noise, temperature variations, lighting, vibration, crowds, and air quality.
• Previous computer and front desk experience preferred.
• High school diploma or equivalent.
• Basic computer skills.

About the company

Caesars Entertainment, Inc. was a Paradise, Nevada-based business and the largest owner, operator, and developer of casinos worldwide.