Guest Service Agent

Hyatt Hotels; Omaha (NE); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Guest Service Agent to provide exceptional service to guests. This role involves greeting and registering guests, managing reservations, and ensuring guest satisfaction. The ideal candidate will have a strong customer service background and a high school diploma. This position offers opportunities for career advancement and is set in a dynamic environment where you can make a real impact on guest experiences. Join a team that values excellence and dedication, and enjoy a range of benefits including medical insurance, paid time off, and travel discounts.

Benefits

Medical, Dental, and Vision Insurance

Paid Time Off

401k with Company Match

Daily Pay option

Free Basic Life Insurance

Access to TELUS Health

Travel discounts

Commuter transit and parking benefits

Employee Assistance and Wellness programs

Opportunities for professional and educational development

Qualifications

• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems is preferred.

Responsibilities

• Greet guests and assist with registration and room assignments.
• Handle guest complaints and ensure overall satisfaction.
• Perform bookkeeping tasks and monitor guest satisfaction scores.

Skills

Customer Service

PMS Systems Knowledge

Education

High School Diploma

Job description

Overview

Opportunity: Guest Service Agent

Greet, register, and serve guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Potential advancement to Front Desk Supervisor, Sales Coordinator, Front Office Manager, or Sales Manager.

Your Focus

1. Greet guests immediately and offer assistance.
2. Register guests and assign rooms.
3. Establish payment methods and verify credit.
4. Make and confirm reservations.
5. Compute bills, collect payments, and make change.
6. Transmit and receive messages via telephone or PMS system.
7. Respond promptly to guest requests.
8. Handle guest complaints, escalating when necessary.
9. Secure guests' valuables in safes or deposit boxes.
10. Perform bookkeeping tasks such as balancing accounts and audits.
11. Monitor guest satisfaction scores and work to improve departmental and overall guest satisfaction.
12. Follow safety protocols, wear protective equipment, and adhere to MSDS and OSHA standards.
13. Assist in the breakfast area or with luggage during peak times or staffing shortages.
14. Ensure overall guest satisfaction.
15. Perform additional duties as assigned by management.

Your Background and Skills

1. High School diploma or equivalent preferred.
2. Previous customer service experience or equivalent training required.
3. Knowledge of PMS systems is preferred.

HHM Hotels Benefits and Perks

• Competitive wages for full-time and part-time roles.
• Medical, Dental, and Vision Insurance.
• Paid Time Off.
• 401k with Company Match.
• Daily Pay option.
• Free Basic Life Insurance.
• Access to TELUS Health for confidential work-life support.
• Travel discounts.
• Commuter transit and parking benefits.
• Employee Assistance and Wellness programs.
• Opportunities for professional and educational development.
• Referral bonus programs.

Work Environment and Context

• Work schedule may vary, including holidays, weekends, and alternate shifts.
• Requires standing for long periods, walking, pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is an equal-opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, age, religion, disability, veteran status, genetic information, citizenship, or any other protected group.

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