Guest Service Agent - Hilton Omaha

Hilton; Omaha (NE); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a global leader in hospitality as a Guest Services Agent. In this role, you'll be the first point of contact for guests, ensuring they have a remarkable experience from check-in to check-out. You'll assist with reservations, handle payments, and provide information about hotel services and local attractions. This position is perfect for those who thrive in a fast-paced environment and are passionate about customer service. Be part of a team that values integrity, teamwork, and quality, and help create memorable experiences for guests in a welcoming atmosphere.

Qualifications

• Passion for delivering exceptional guest experiences.
• Strong communication and problem-solving skills.

Responsibilities

• Greet and register guests, ensuring an outstanding experience.
• Handle guest inquiries, complaints, and requests promptly.

Skills

Customer Focus

Adaptability

Problem-Solving

Communication

Education

High School Diploma

Job description

Job Description: Guest Services Agent

A Guest Services Agent is responsible for greeting and registering guests, checking guests out, and ensuring an outstanding guest experience while maintaining hotel profitability.

What will I be doing?

As a Guest Services Agent, your responsibilities include:

• Greeting guests, completing registration, inputting and retrieving information, confirming details, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms.
• Assisting guests with check-out, ensuring accurate billing, handling payments, processing credit/debit cards, converting foreign currency, and managing gift certificates.
• Demonstrating knowledge of hotel services, room categories, rates, packages, and local area to answer guest inquiries.
• Upselling hotel services and facilities to maximize occupancy.
• Responding to guest requests and inquiries promptly and courteously.
• Handling guest complaints, researching issues, and negotiating solutions for guest satisfaction.
• Receiving, relaying, and managing guest messages.

What are we looking for?

Founded in 1919, Hilton is a leader in the hospitality industry, committed to innovation, quality, and success. We seek team members who demonstrate our core values:

• Hospitality: Passion for delivering exceptional guest experiences.
• Integrity: Doing the right thing at all times.
• Leadership: Leading in our industry and communities.
• Teamwork: Collaborating effectively.
• Ownership: Taking responsibility for actions and decisions.
• Now: Operating with urgency and discipline.

Additionally, we value attributes such as:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is a global leader spanning various hotel segments, committed to providing exceptional experiences through its brands. Our vision is "to fill the earth with the light and warmth of hospitality," and our team members are central to this mission. Join us to create remarkable hospitality experiences worldwide.

**Job:** Guest Services, Operations, and Front Office

**Title:** Guest Service Agent - Hilton Omaha

**Location:** [Location not specified]

**Requisition ID:** HOT0BL8F

**EOE/AA/Disabled/Veterans**