Guest Service Agent - Hilton New York Times Square

Hilton; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a globally recognized hospitality brand as a Guest Service Agent at a prime location in Times Square. This role offers an exciting opportunity to provide exceptional guest experiences in a dynamic environment. You will be responsible for assisting guests with check-in and check-out, responding to inquiries, and providing local information. With a strong emphasis on teamwork and integrity, you will be part of an innovative team that values quality service and personal development. Enjoy a range of benefits designed to support your wellbeing and career growth while contributing to memorable guest experiences.

Benefits

DailyPay Access

Medical Insurance

Mental Health Resources

Paid Time Off (PTO)

Travel Discounts

Parental Leave Support

Matching 401(k)

Employee Stock Purchase Program

Debt-Free Education Options

Career Development Opportunities

Qualifications

• Minimum of 2 years of Guest Service or Front Office experience.
• Full availability, including overnights, weekends, and holidays.

Responsibilities

• Assist with guest check-in and check-out processes.
• Respond promptly and courteously to guest inquiries.
• Provide directions to local destinations.

Skills

Guest Service Experience

Front Office Experience

OnQ Experience

Job description

Job Opportunity: Guest Service Agent at Hilton New York Times Square

The Hilton New York Times Square (https://www.hilton.com/en/hotels/nyctshh-hilton-times-square/) is seeking a Guest Service Agent to join our team.

Located in the heart of Times Square, this upscale hotel rises 44 stories above Manhattan, offering 478 rooms and newly renovated food and beverage outlets with breathtaking views of Times Square.

Qualifications & Requirements

• Minimum of 2 years of Guest Service or Front Office experience
• Full availability, including overnights, weekends, and holidays
• OnQ experience preferred

Shift Pattern

Full availability required, including overnights, weekends, and holidays.

Compensation

Pay Range: $30.23 - $40.31 per hour

Benefits of Working at Hilton

Hilton is recognized as the best hospitality workplace globally and ranked #2 by Great Place To Work US and Fortune. We support our Team Members' mental and physical wellbeing through innovative programs and benefits, including:

• Access to your pay when you need it via DailyPay
• Medical insurance for you and your family
• Mental health resources
• Paid Time Off (PTO)
• Travel discounts through Go Hilton
• Parental leave support
• Matching 401(k)
• Employee stock purchase program at 15% discount
• Debt-free education options
• Career development opportunities
• Team Member Resource Groups
• Recognition and rewards programs

*Benefits may vary by property and employment terms.*

Key Responsibilities

• Assist with guest check-in and check-out processes
• Respond promptly and courteously to guest inquiries
• Provide directions to local destinations
• Maintain high product knowledge of hotel services, hours, and local attractions
• Collaborate with team members and other departments to ensure excellent service
• Provide accurate information to guests

Our Values and What We Seek

Since 1919, Hilton has led the hospitality industry through innovation, quality, and success, guided by our core values:

• Hospitality: Deliver exceptional guest experiences
• Integrity: Do the right thing always
• Leadership: Lead in our industry and communities
• Teamwork: Be a team player
• Ownership: Own your actions and decisions
• Now: Operate with urgency and discipline

We also value attributes like quality, productivity, dependability, customer focus, and adaptability.

Working with Hilton

Hilton Hotels & Resorts is a globally recognized brand that offers authentic experiences, innovative services, and amenities designed to make every guest feel valued. Join us to be part of a brand where the world makes history, celebrates achievements, and creates memorable moments.

For more information, visit www.hiltonworldwide.com.

Application Details

Position: Guest Services, Operations, and Front Office
Title: Guest Service Agent - Hilton New York Times Square
Location: New York, NY (specific location details to be provided)
Requisition ID: HOT0BKBT

Equal Opportunity Employer / Veterans / Disabled