Guest Service Agent - Hilton New York Times Square

Hilton Worldwide, Inc.; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality seeks a dedicated Guest Service Agent for its iconic Times Square location. This role offers the chance to create exceptional guest experiences in a dynamic environment. Ideal candidates will bring at least two years of front office experience and a strong commitment to customer service. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth. Join a team that values integrity, teamwork, and a sense of urgency, and make a meaningful impact on guests' stays in one of the world's most vibrant cities.

Benefits

Access to DailyPay

Medical Insurance Coverage

Mental Health Resources

Paid Time Off (PTO)

Go Hilton travel discount program

Supportive parental leave

Matching 401(k)

Employee stock purchase program (ESPP)

Debt-free education options

Career growth and development

Qualifications

• 2+ years of Guest Service or Front Office experience.
• Full availability including overnights, weekends, and holidays.

Responsibilities

• Assisting Front Office leadership with guest check-in and check-out.
• Responding to guest inquiries promptly and courteously.
• Providing directions to guests for local destinations.

Skills

Guest Service

Front Office Experience

OnQ Experience

Customer Focus

Job description

Job Description - Guest Service Agent - Hilton New York Times Square (HOT0BKBT)

Job Number:

HOT0BKBT

Located at the heart of Times Square, this upscale hotel soars 44 stories above Manhattan, offers 478 rooms, and features newly renovated food and beverage outlets with breathtaking views of Times Square.

The ideal candidate will have 2 or more years of Guest Service or Front Office experience, full availability including overnights, weekends, and holidays, and OnQ experience.

Shift Pattern: Full availability needed including overnights, weekends, and holidays

Pay Range: $30.23 - $40.31 / hour

Benefits of working for Hilton include:

• Access to your pay when needed through DailyPay
• Medical Insurance Coverage for you and your family
• Mental Health Resources
• Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) at 15% discount
• Debt-free education options
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Benefits may vary depending on property-specific terms and conditions.

Responsibilities include:

• Assisting Front Office leadership with guest check-in and check-out
• Responding to guest inquiries promptly and courteously
• Providing directions to guests for local destinations
• Maintaining high product knowledge of hotel services and local attractions
• Collaborating with team members and departments to ensure positive guest experiences
• Providing accurate information and assistance to guests

#LI-LG1

Candidate qualities:

Hilton values:

• Hospitality - delivering exceptional guest experiences
• Integrity - doing the right thing always
• Leadership - leading in industry and community
• Teamwork - working collaboratively
• Ownership - taking responsibility for actions
• Sense of urgency and discipline

Additional key attributes include quality, productivity, and customer focus.

Working for Hilton:

Hilton Hotels & Resorts offers authentic experiences, innovative services, and a commitment to making every guest feel valued. As a globally recognized brand, Hilton provides a dynamic environment for hospitality professionals.

For more information, visit www.hiltonworldwide.com.

Schedule:

Full-time

Brand: Hilton Hotels & Resorts

Job Categories:

Guest Services, Operations, Front Office