Guest Service Agent - Tempo New York Times Square

Hilton; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Guest Service Agent at a vibrant hotel in the heart of New York City. This role offers you the chance to create memorable experiences for guests while working in a dynamic environment. You'll be responsible for welcoming guests, managing their check-in and check-out, and providing exceptional customer service. With a focus on hospitality and teamwork, this position allows you to thrive in a supportive atmosphere that values integrity and leadership. Take advantage of comprehensive benefits and career development opportunities in an industry-leading organization.

Benefits

Medical insurance

Paid Time Off (PTO)

Travel discounts

Parental leave

Matching 401(k)

Employee stock purchase plan

Debt-free education options

Career development opportunities

Qualifications

• Experience with OnQ and customer service in hospitality.
• Ability to work nights, weekends, and holidays.

Responsibilities

• Greet and register guests, ensuring a seamless check-in experience.
• Assist guests with check-out and handle payments efficiently.
• Upsell hotel services and respond to guest inquiries.

Skills

OnQ

Customer Service

Problem Solving

Adaptability

Job description

Job Opportunity: Guest Service Agent at Tempo New York Times Square

The Tempo New York Times Square (https://www.hilton.com/en/hotels/nyctepo-tempo-new-york-times-square/) is seeking a Guest Service Agent to join our team.

This property features 661 rooms with floor-to-ceiling windows offering views of the city and Times Square lights. The sky lobby on the 11th floor includes communal workspaces, a fitness center, and hydration station.

Ideal Candidate: Experience with OnQ, full availability including nights, weekends, and holidays, and experience at a similar-sized property.

Shift Pattern: Full availability required

Pay Range: $31.97 - $42.62 per hour

Benefits of Working for Hilton

Hilton is recognized as the best hospitality workplace globally and the #2 World’s Best Workplace by Great Place To Work US and Fortune. We support the mental and physical wellbeing of our team members through various programs and benefits, including:

• Access to your pay when needed via DailyPay
• Medical insurance for you and your family
• Mental health resources
• Paid Time Off (PTO)
• Travel discounts through Go Hilton
• Parental leave
• Matching 401(k)
• Employee stock purchase plan (ESPP) at 15% discount
• Debt-free education options
• Career development opportunities
• Resource groups and recognition programs

_*Benefits may vary depending on property-specific terms and conditions._

Responsibilities

• Greet and register guests, including inputting and retrieving information, confirming details, selecting rooms, coding electronic keys, and providing welcome packets.
• Assist guests with check-out, handling payments, processing credit/debit cards, and foreign currency exchange.
• Maintain thorough knowledge of hotel offerings, local area, and answer guest inquiries.
• Upsell hotel services and facilities to maximize occupancy.
• Respond to guest requests and resolve issues promptly and courteously.
• Handle guest complaints, conduct research, and negotiate solutions.
• Receive, relay, and manage guest messages.

Candidate Attributes

We value demonstration of Hilton's core values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and a sense of Now. Additionally, we seek attributes such as quality, productivity, dependability, customer focus, and adaptability.

Working at Hilton

Hilton Hotels & Resorts offers a world of authentic experiences, innovative services, and amenities. As part of Hilton Worldwide, we are committed to caring for our guests and team members alike. For more information, visit www.hiltonworldwide.com.

If you are committed to upholding a brand’s reputation and delivering exceptional hospitality, we invite you to join our team as a Guest Service Agent at Hilton Hotels & Resorts.

Job Details: Guest Services, Operations, and Front Office
Title: Guest Service Agent - Tempo New York Times Square
Location: New York, NY (specific location details to be provided)
Requisition ID: HOT0BJTK
EOE/AA/Disabled/Veterans