Guest Service Agent - Conrad New York Downtown

Conrad New York Downtown; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a dedicated Guest Service Agent to enhance guest experiences at their stunning New York location. This role involves greeting and registering guests, managing check-outs, and ensuring a seamless stay for all visitors. With a commitment to exceptional service, you will utilize your communication and problem-solving skills to address guest inquiries and resolve any issues that arise. Join a dynamic team that values teamwork and integrity while enjoying a range of benefits designed to support your personal and professional growth.

Benefits

Medical Insurance Coverage

Best-in-Class Paid Time Off (PTO)

Go Hilton travel program

Debt-Free Education

401K plan with company match

Employee stock purchase program

Career growth and development

Recognition and rewards programs

Qualifications

• Passion for delivering exceptional guest experiences.
• Strong communication and problem-solving skills.

Responsibilities

• Greet and register guests, ensuring a smooth check-in process.
• Assist with check-out, handling payments and inquiries.
• Resolve guest complaints and provide timely solutions.

Skills

Customer Service

Communication

Problem-solving

Up-selling Techniques

Education

High School Diploma

Hospitality Certification

Job description

Guest Service Agent - Conrad New York Downtown

Join to apply for the Guest Service Agent - Conrad New York Downtown role at Conrad New York Downtown

Guest Service Agent - Conrad New York Downtown

Join to apply for the Guest Service Agent - Conrad New York Downtown role at Conrad New York Downtown

The stunning Forbes 4-Star Conrad New York is looking for a Guest Service Agent to join the Guest Services Team!

Stay inspired and join the pinnacle of luxury in the heart of Lower Manhattan, featuring 463 rooms, 30,000 square feet of banquet space, and 3 food and beverage outlets. This includes a 3-meal restaurant, rooftop bar, and in-room dining.

Classification: Full-Time

Shift: Various – must be available to weekdays, weekends, and holidays.

Pay Range: The hourly rate is $30.23 - $40.31 per hour and is based on applicable and specialized experience and location.

Want to learn more? Hotel Website, Instagram, Facebook, Youtube

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests
  
  
  

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline
  
  
  

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability
  
  
  

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
  
  
  

Work Locations

Conrad New York

Schedule

Full-time

Brand

Conrad Hotels & Resorts

Job

Guest Services, Operations, and Front Office

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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