GUEST SERVICE AGENT HAMPTON INN 73 Shift

Double Star Hospitality Morgantown; Morgantown (WV); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

Paid time off

Competitive salary

Flexible schedule

Advancement opportunities

Job summary

Hampton Inn Morgantown in Morgantown, West Virginia is seeking a friendly Guest Service Agent to welcome guests and support daily front desk operations.

You will handle check-ins/outs, answer questions, manage reservations, and provide information about services and local attractions while upholding a high standard of hospitality and guest satisfaction.

Qualifications

• High school diploma or equivalent required; hospitality experience preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet guests, check-in and check-out with a friendly demeanor.
• Respond to guest inquiries and resolve issues promptly.
• Manage reservations and update the front desk system.
• Provide information on hotel services and local attractions.
• Assist with billing and payments at checkout.
• Keep front desk area clean and organized.
• Collaborate with team to ensure seamless guest experiences.
• Follow safety and security protocols.

Skills

Communication

Interpersonal skills

Problem solving

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Benefits:

• Employee discounts
• Paid time off
• Competitive salary
• Flexible schedule
• Opportunity for advancement

About the Role:

Join Hampton Inn Morgantown as a Guest Service Agent, where you'll be the face of our welcoming environment! We pride ourselves on delivering exceptional guest experiences in the heart of Morgantown, West Virginia. The main shift will be the 7am to 3 pm shift.

Responsibilities:

• Greet and check-in guests with a warm and friendly demeanor.
• Handle guest inquiries and resolve issues promptly and efficiently.
• Manage reservations and maintain accurate records in the system.
• Provide information about hotel services, local attractions, and amenities.
• Assist with billing and payment processing during check-out.
• Maintain cleanliness and organization of the front desk area.
• Collaborate with team members to ensure seamless guest experiences.
• Follow safety and security protocols to ensure guest safety.

Requirements:

• High school diploma or equivalent; hospitality experience preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in hotel management software and Microsoft Office.
• Ability to work flexible hours, including weekends and holidays.
• Positive attitude and a passion for customer service.
• Ability to multitask and thrive in a fast-paced environment.
• Previous experience in a guest service role is a plus.

About Us:

Hampton inn Morgantown has been a cornerstone of the community for over a decade, offering comfortable accommodations and personalized service. Our guests love the warm atmosphere and local charm, while our employees appreciate a supportive workplace where their contributions are valued.