Front Desk Agent - WV

SCH USA LLC; Spilt Rock (PA); On-site; USD 17,000 - 22,000; Full time

Job summary

SCH USA LLC is seeking a Front Desk Agent to warmly welcome guests, register and assign rooms, and provide information about hotel services. You will handle reservations, payments, and inquiries, ensuring smooth check-in/out processes and accurate records.

The role requires strong communication, multitasking, and a guest-focused mindset in a fast-paced hotel environment. Daily duties include assisting with restaurant reservations, coordinating transportation, and supporting the team during peak

Qualifications

• Strong verbal communication and active listening.
• Ability to multitask and handle diverse responsibilities.
• Customer service orientation with problem-solving skills.
• Basic math skills and ability to use hotel software.
• Attention to detail and accurate record-keeping.

Responsibilities

• Greet guests warmly and provide exceptional customer service.
• Register guests, assign rooms, and maintain guest accounts.
• Answer inquiries about hotel services, local attractions, and amenities.
• Process payments, record transactions, and handle cash responsibly.
• Maintain safety procedures and report incidents as needed.
• Assist with reservations, check-in/out, and guest requests.
• Provide leadership in absence of supervisor and delegate tasks as needed.

Skills

Verbal communication

Active listening

Multitasking

Customer service

Problem solving

Basic math

Attention to detail

Education

High school diploma or equivalent

Tools

Reservation software

POS system

Job description

Job Summary:As a Front Desk Agent, your primary responsibilities will include welcoming guests in a professional and efficient manner, registering guests, assigning rooms, and providing information about hotel services. You will be responsible for maintaining records of occupied rooms, processing reservations, handling guest inquiries, and ensuring a seamless check-in and check-out process.Essential Duties and Responsibilities:Greet guests warmly and strive to provide exceptional customer service.Register guests, assign rooms, and maintain guest accounts.Answer guest inquiries regarding hotel services, local attractions, and amenities.Handle guest feedback and direct any issues to management as needed.Process guest payments, maintain accurate records, and handle cash transactions.Communicate effectively using various tools such as telephone, fax, and computer systems.Uphold safety and security protocols, report any incidents, and participate in ongoing training.Maintain a professional appearance and adhere to company policies and procedures.Assist guests with restaurant reservations, transportation arrangements, and special requests.Provide leadership in the absence of the Supervisor and delegate tasks to other team members when necessary.Perform additional duties as assigned by the Front Desk Manager.Required Knowledge, Skills, and Abilities:Strong verbal communication skills and active listening abilities.Proficiency in multitasking and handling various responsibilities efficiently.Ability to adapt to changing priorities and work effectively with diverse individuals.Strong customer service orientation and problem-solving skills.Basic math skills and the ability to use relevant software and systems.Work Environment:Must have clear vision, hearing, and speech capabilities.Ability to stand, walk, bend, and lift items weighing 6-25 lbs.Willingness to work flexible hours, including weekends and holidays.Comfortable working in an indoor environment in close proximity to others.Position Requirements:High school diploma or equivalent.Minimum of 3 months experience in hospitality, customer service, or a related field.Excellent communication skills and a strong attention to detail.This position requires full scheduling availability. Candidates must be able to work days, nights, weekends, holidays, and overtime as needed.