Guest Service Agent/ Laundry - Full Time

GOEBEL FIXTURE COMPANY; Portsmouth (NH); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Earned paid time off

Employer-contribution medical/dental/视

Job summary

Hampton Inn Portsmouth Central in Portsmouth, NH is seeking a friendly Guest Service Agent/Laundry to join our team. This full-time role handles guest check-in/out, reservations, and provides local information to guests, ensuring a smooth, welcoming experience.

You will work onsite at the hotel, assist with housekeeping-related linen duties, and coordinate with staff to meet guest needs. English proficiency and a positive, service-driven attitude are essential.

Qualifications

• High school education or equivalent experience.
• 1+ year in a related customer service role.
• Must be able to work onsite at the hotel location.
• Full-time 30-40 hours/week; weekends/holidays availability.
• Bilingual English/Spanish a plus (not required).

Responsibilities

• Welcome guests, check them in/out, distribute room keys and explain the hotel’s amenities.
• Take payment and resolve any payment discrepancies.
• Respond to guest issues and complaints in a friendly, timely manner.
• Explain local amenities and attractions to guests.
• Assist with housekeeping-related linen duties and coordinate with staff to meet guest needs.

Skills

Customer service

Bilingual English/Spanish

Multitasking

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

• Location 131 Dow Avenue,Portsmouth, NH, 03801,United States
• Base Pay $18.00 / Hour
• Job Category Hotel Front Desk Agent/Guest Service Agent

Contact information

• Phone [phone]
• Email [e-mail]

We are seeking a friendly, customer service focused Guest Service Agent/ Laundry to join our team at Hampton Inn Portsmouth . This is a Full Time position located in Portsmouth, NH . In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you.

Job Description

We are seeking a friendly, customer service focused Guest Service Agent/ Laundry to join our team at Hampton Inn Portsmouth . This is a Full Time position located in Portsmouth, NH . In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you.

Work Performed

As a Guest Service Agent/Laundry, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay. If you thrive in a fast-paced environment and enjoy working with people, this is the perfect role for you. The Laundry Attendant is tasked with providing an uninterrupted supply of clean linens for the entire hotel, through the process of sorting dirty linen, washing, ironing, folding, and stacking.

• Manage online, phone and in-person room reservations in sometimes fast-paced environment
• Communicate relevant shift information to next shift and direct supervisor
• Welcome guests, check them in/out, distribute room keys and explain the hotel’s amenities
• Take payment and resolve any payment discrepancies
• Respond to guest issues and complaints in a friendly, timely manner
• Explain local amenities and attractions to guests
• Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special guest requests
• Keep workstations and equipment clean, organized, and in good working order
• Perform duties as outlined in the training procedures, following standard operating procedures
• Assist with other departments when necessary
• Performs other duties as assigned, requested or deemed necessary by management
• Assist the Housekeeping department in collecting soiled linen from rooms and distributing clean linen
• Separate, wash, dry, and fold items according to prescribed methods
• Prepare Room Attendant’s inventory orders for delivery
• Monitor/replenish chemicals used in laundry equipment
• Clean dryer lint traps to prevent risk of fires

Requirements

• High school education or equivalent experience
• 1 or more full years employment experience in a related position
• Must be able to work onsite at the hotel location
• Hours required: Full Time 30-40 hours per week for shifts Must be flexible; Weekends/ Holidays
• Bilingual English/Spanish a plus
• Proficiency in the English language
• Willingness to learn new technology platforms
• Ability to stand at front desk for long periods of time
• Ability to lift/push up to 50 lbs. guest luggage; limited
• Ability to work independently
• Ability to maintain a friendly, cheerful and courteous demeanor at all times

Additional Preferred Skills/Qualities

• Previous customer facing experience preferred
• Knowledge of Microsoft suite
• Second language is a plus, preferably Spanish or French

Compensation

$18 Hourly

• Earned paid time off
• Employer-contribution medical/dental/vision insurance
• Optional life insurance
• Short term/Long term disability
• Optional 401k with employer match
• Employee discounts at participating hotels
• Option to sign up for on-demand pay with DailyPay
• Refer a friend – get paid extra when they join our team!
• Bonuses for name recognition and guest score
• Opportunities to grow – one of the fastest-growing hotel companies

About Hampton Inn Portsmouth Central

The Hampton Inn Portsmouth Central is located in Portsmouth, New Hampshire. It offers amenities like an indoor pool, fitness center, free hot breakfast, and Wi-Fi. The hotel is conveniently situated near Pease International Airport and downtown Portsmouth, providing easy access to various attractions, beaches.

About Giri Hotels

Headquartered in Quincy, MA, Giri Hotels owns and operates more than 50 hotels in New England.

We are a growing company that embraces change, maintains a service mindset, and prioritizes the 'big rocks' - our most impactful tasks and projects. At our core, Giri Hotels is a hospitality company, and all members of our team share a sense of cooperation and respect with our guests and one another.

You are right for the team if you are:

• Happy – nice to be around and friendly
• Humble – willing to learn
• Helpful – team player, always willing to pitch in, looking for ways to be productive

Giri Hotel Management has been recognized for its growth in the hospitality industry. We are proud to have achieved #23 on the Top Owners & Developers list and #55 on the Top Management Companies list in Hotel Business's annual rankings. These rankings, based on the annual revenues and number of rooms and properties managed, demonstrate our company's continuing expansion and growth.

Giri Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.