Front Desk Agent

BENCHMARK; Carmel (IN); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Sign-on bonus

Monthly attendance plans

Quarterly incentive plans

Job summary

BENCHMARK is seeking a motivated Front Desk Agent to join the Renaissance Indianapolis North. In this role, you will create a memorable first impression for guests by checking them in, processing payments, and providing exceptional customer service.

The ideal candidate will possess strong communication skills and a desire to positively impact others. Compensation is $16.00 per hour with eligibility for a $500 sign-on bonus and various incentive plans.

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Qualifications

• Strong desire to make an impact on other people.
• Ability to stand for the duration of the shift.
• Available to work various shifts, including weekends and holidays.

Responsibilities

• Check guests in, ensuring proper credit is received and special requests are noted.
• Resolve problems and 'WOW' guests through recovery.
• Promote and sell special hotel programs.
• Maintain house bank and follow set procedures.

Skills

Outgoing and engaging personality

Excellent verbal and written communication skills

Computer skills

Ability to work in a fast-paced setting

Education

High school diploma or equivalent

Job description

We are looking for motivated individuals to join our Front Desk team at the Renaissance Indianapolis North. The Front Desk Agent creates a memorable first impression for guests, checks them in, processes payments, maintains house bank, and provides exceptional customer service.

Responsibilities

• Check guests in, ensuring proper credit is received and special requests are noted and fulfilled.
• Resolve problems and "WOW" guests through recovery when things aren’t quite right.
• Promote and sell special hotel programs.
• Interact professionally with hotel/resort staff and assist other departments.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank and follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Communicate all pertinent information to manager on duty and assist other departments as needed.

Work Schedule

Schedules are typically 7am–3pm or 3pm–11pm. The position requires availability to work on both Saturdays and Sundays.

Qualifications

• High school diploma or equivalent.
• Strong desire to make an impact on other people.
• Outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast‑paced setting.
• Ability to stand for the duration of the shift.
• Available to work various shifts, including weekends and holidays.

Compensation & Benefits

Base pay: $16.00 per hour.

Eligible for $500 sign‑on bonus ($250 after 30 days, $250 after 90 days), monthly attendance and quarterly incentive plans.

Equal Opportunity Employment

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.