Guest Service Agent - Full Time

The King and Prince Beach and Golf Resort; Georgia; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discount

Food provided

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

The King and Prince Beach and Golf Resort is seeking a Guest Service Agent to provide exceptional hospitality from check-in to check-out. You will greet guests, manage reservations, and relay information about amenities and local attractions, ensuring a seamless stay.

Ideal candidates have hospitality experience, strong communication and guest relations skills, and a professional phone etiquette to handle inquiries efficiently.

Qualifications

• Previous experience in hotel or a similar hospitality role is preferred.
• Strong customer service skills with a focus on guest relations.
• Familiarity with front desk operations and night audit procedures is a plus.
• Excellent phone etiquette and communication skills are essential for managing inquiries effectively.

Responsibilities

• Greet guests warmly and assist with check-in and check-out processes.
• Manage reservations, including modifications and cancellations, using multi-line phone systems.
• Address guest inquiries and concerns promptly, ensuring high levels of satisfaction.
• Provide information about hotel amenities, services, and local attractions.
• Conduct night audits as required, ensuring accuracy in financial transactions.
• Maintain a clean and organized front desk area.
• Collaborate with other departments to enhance the guest experience.
• Handle guest complaints with professionalism and empathy, striving for resolution.

Skills

Communication skills

Customer service

Guest relations

Phone etiquette

Job description

Job Description

Job Summary

We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. This role is essential in providing exceptional customer service to our guests, ensuring a welcoming and efficient experience from check-in to check-out. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to manage guest relations effectively. As the first impression of the experience, the ability to be professional, inviting, and committed to serving guests is a must.

Responsibilities

• Greet guests warmly and assist with check-in and check-out processes.
• Manage reservations, including modifications and cancellations, using multi-line phone systems.
• Address guest inquiries and concerns promptly, ensuring high levels of satisfaction.
• Provide information about hotel amenities, services, and local attractions.
• Conduct night audits as required, ensuring accuracy in financial transactions.
• Maintain a clean and organized front desk area.
• Collaborate with other departments to enhance the guest experience.
• Handle guest complaints with professionalism and empathy, striving for resolution.

Experience

• Previous experience in hotel or a similar hospitality role is preferred.
• Strong customer service skills with a focus on guest relations.
• Familiarity with front desk operations and night audit procedures is a plus.
• Excellent phone etiquette and communication skills are essential for managing inquiries effectively.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Food provided
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person